A packer is a tool that compresses, encrypts or obfuscates executable files. Malware authors often use packers to conceal threats from detection by antivirus software. Backdoor.Tidserv!gen detects a packer that is not known to be used for legitimate purposes.
Files that are detected as Backdoor.Tidserv!gen may be malicious. We suggest that you submit to Symantec Security Response any files that are detected as Backdoor.Tidserv!gen. For instructions on how to do this using Scan and Deliver, read
Submit Virus Samples.
If one or more files on your computer have been classified as having a Backdoor.Tidserv!gen threat, this indicates that the files have suspicious characteristics and therefore might contain a new or unknown threat. However, given the sensitive nature of this detection technology, it may occasionally identify non-malicious, legitimate software programs that also share these behavioral characteristics. Therefore, it is recommended that users manually check all files detected as Backdoor.Tidserv!gen by Symantec antivirus products for potential misidentification, and submit any suspect files to Symantec Security Response for further analysis. For instructions on how to do this, read
Submit Virus Samples.
In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your Symantec antivirus product. From here, you may review the list of all files detected as Backdoor.Tidserv!gen and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally.
Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":
