Trojan.FakeAV!gen11 is a heuristic detection that may include members of the following threat families:
Files that are detected as Trojan.FakeAV!gen11 may be malicious. We suggest that you submit to Symantec Security Response any files that are detected as Trojan.FakeAV!gen11. For instructions on how to do this using Scan and Deliver, read Submit Virus Samples
If one or more files on your computer have been classified as having a Trojan.FakeAV!gen11 threat, this indicates that the files have suspicious characteristics and therefore might contain a new or unknown threat. However, given the sensitive nature of this detection technology, it may occasionally identify non-malicious, legitimate software programs that also share these behavioral characteristics. Therefore, it is recommended that users manually check all files detected as Trojan.FakeAV!gen11 by Symantec antivirus products for potential misidentification, and submit any suspect files to Symantec Security Response for further analysis. For instructions on how to do this, read Submit Virus Samples
In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your Symantec antivirus product. From here, you may review the list of all files detected as Trojan.FakeAV!gen11 and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally.
Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":