The following instructions pertain to all current and recent Symantec antivirus products for Macintosh.
- Update the virus definitions.
- Run a full system scan and repair or delete all the files detected.
For specific details on each of these steps, read the following instructions.
1. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
- Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response website and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
The Intelligent Updater virus definitions
are available: Read "How to update virus definition files using the Intelligent Updater
" for detailed instructions.
2. To scan for and delete the infected files
- Start your Norton AntiVirus or Symantec Endpoint Protection for Macintosh program and make sure that it is configured to scan all files.
- Run a full system scan.
- If any files are detected, click Repair (if available) or Delete.
You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.
Before proceeding further we recommend that you run a full system scan
. If that does not resolve the problem you can try one of the options available below.