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Symantec ServiceDesk

ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime – saving valuable IT resources and expenses.

Customer Success

University of Oxford

University of Oxford deployed Altiris Client Management Suite, and the benefits have been substantial. View Story

ARGOL S.p.a.

When ARGOL deployed its integrated Symantec endpoint security, security management, and data protection solution, the Italian logistics provider was surprised how quickly the results were delivered. Within one year, the company had cut the volume of security related enquiries to its help desk by 80 percent, reduced the backup window for file servers and email content by 50 percent, and freed up 20 percent of its existing disk storage space for critical applications.  View Story

Lotus F1 Team

Symantec a thriving technology partner of the Lotus F1 Team for more than a decade, providing world-class availability, data management, and security solutions. The integrated technologies and services have also helped drive operational efficiencies (saving $2.5 million per year in tangible, measured cost savings), and spearhead the move to cloud, virtual, and mobile computing. View Story

beCogent

Scottish-based beCogent Limited is able to focus on delivering optimal contact center solutions to its customers as a result of having the right mix of systems management and security tools in place—from client and server management to endpoint security and service desk functions.  View Story

Bottero S.p.A.

By standardizing on Symantec, Bottero is increasing its day-to-day IT administration productivity by 50 percent and achieved a complete return on its Symantec investment in 10 months. This solution also allows the company to achieve fast, effective backup and recovery of 12 offices centrally.  View Story

CONTACT US

  • 1-888-252-5551