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Business Critical Services

Business Critical Services Covered Products

Updated February 1, 2011

The following Symantec Software is eligible for coverage under Symantec Business Critical Services at the Datacenter, National and Global levels ("BCS Covered Product"). Capitalized terms not otherwise defined herein shall have the meanings given in the applicable Addendum for Business Critical Services. This list of BCS Covered Products may be revised and updated by Symantec from time to time without notice.



Symantec Security Software
Symantec Antivirus Corporate Edition *
Symantec Antivirus Enterprise Edition (AntiVirus Component Only) *
Symantec Antivirus for Caching
Symantec Antivirus for Handhelds
Symantec Antivirus for MAC
Symantec Antivirus for Messaging
Symantec Antivirus for Microsoft ISA Server
Symantec Antivirus for Microsoft SharePoint Per User
Symantec Antivirus for Network Attached Storage
Symantec Antivirus Gateway Solution
Symantec Brightmail Antispam *
Symantec Brightmail Antispam & Antivirus *
Symantec Client Security *
Symantec Control Compliance Suite
Symantec Critical System Protection
Symantec Endpoint Protection
Symantec Enterprise Security Architecture
Symantec Enterprise Security Manager
Symantec Event Manager for Antivirus
Symantec Event Relay for HP Openview
Symantec Event Relay for Microsoft Exchange
Symantec Information Foundation (Mail Security Components Only)
  • Symantec Messaging Gateway (Mail Security 8300 Series Appliance Software
  • IM Manager
  • Mail Security for Domino
  • Symantec Host IDS
    Symantec IM Manager
    Symantec IT Analytics
    Symantec Mail Security
    Symantec Traffic Shaper (Brightmail Traffic Shaper 8100 Series)
    Symantec Messaging Gateway (Brightmail Gateway 8300 Series)
    Symantec Mail Security Enterprise Edition
    Symantec Mail Security for SMTP
    Symantec Mobile Security Corporate Edition for Symbian
    Symantec Multi-Tier Protection (AntiVirus Component Only) *
    Symantec Network Access Control
    Symantec Protection for SharePoint Servers
    Symantec On-Demand Protection
    Symantec Relay for Peregrine ServiceCenter Development Server
    Symantec Relay for Peregrine ServiceCenter Production Server
    Symantec Relay for Remedy Help Desk Development Server
    Symantec Relay for Remedy Help Desk Production Server
    Symantec Scan Engine
    Symantec Security Information Manager
    Symantec Security Information Manager 9500 Series
    Symantec Security Information Manager 9600 Series
    Symantec Sygate Enterprise Protection
    Symantec Web Gateway
    Symantec Web Gateway 8400 Series
    Symantec Web Security
    Symantec Web Security for Microsoft ISA Server
      
    Symantec Availability Software
    Symantec Backup Exec for Windows Servers
    Symantec Backup Exec for Windows Small Business Server
    Symantec Backup Reporter
    Symantec Bare Metal Restore 4.7 (and prior) for NetBackup by Symantec
    Symantec Cluster File System by Symantec
    Symantec Cluster Server by Symantec
    Symantec Cluster Volume Manager by Symantec
    Symantec CommandCentral Availability by Symantec
    Symantec CommandCentral Service by Symantec
    Symantec CommandCentral Storage by Symantec
    Symantec Data Insight for Storage
    Symantec Enterprise Administrator
    Symantec Enterprise Vault Compliance Accelerator
    Symantec Enterprise Vault Discovery Accelerator
    Symantec Enterprise Vault for File System Archiving
    Symantec Enterprise Vault for Microsoft Exchange
    Symantec File System by Symantec
    Symantec Global Cluster Option by Symantec
    Symantec Information Foundation (Enterprise Vault Component Only)
  • Enterprise Vault
  • Symantec NetBackup by Symantec
    Symantec NetBackup PureDisk
    Symantec NetBackup Storage Migrator by Symantec
    Symantec Provisioning Manager (OpForce) by Symantec
    Symantec Storage Foundation for DB2 by Symantec
    Symantec Storage Foundation for Networks, Cisco by Symantec
    Symantec Storage Foundation for Oracle by Symantec
    Symantec Storage Foundation for Oracle Real Application Clusters by Symantec
    Symantec Storage Foundation for Sybase by Symantec
    Symantec Storage Foundation for UNIX by Symantec
    Symantec Storage Foundation for Windows by Symantec
    Symantec Storage Foundation HA for Windows by Symantec
    Symantec Storage Migrator for UNIX by Symantec
    Symantec Volume Manager by Symantec
    Symantec Volume Manager Storage Administrator by Symantec
    Symantec Volume Replicator by Symantec


    Add On Products

    The following Symantec Software is eligible for coverage under Symantec Business Critical Services at the Datacenter, National and Global levels however, they’re not included in the standard product offering are therefore subject to incremental fees:


    Altiris Endpoint Management
    Altiris Client Management Suite
    Altiris Deployment Solution
    Altiris Helpdesk Solution
    Altiris IT Analytics
    Altiris IT Management Suite
    Altiris Mobile Management
    Altiris Server Management Suite
    Altiris Wise Installation
    Altiris Wise Package Studio
    Altiris Workflow Solution
      
    Data Loss Prevention
    Symantec Data Loss Prevention
    Data Loss Prevention Add-ons:
  • Data Loss Prevention Data Insight
  • Data Loss Prevention Endpoint Discover
  • Data Loss Prevention Endpoint Prevent
  • Data Loss Prevention Enforce Platform
  • Data Loss Prevention Network Discover
  • Data Loss Prevention Network Monitor
  • Data Loss Prevention Network Prevent
  • Data Loss Prevention Network Protect


  • * Denotes a product that is no longer sold but still supported