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Business Critical Services
Business Critical Services - Remote Product Specialist Covered Products
Updated August 20, 2014

The following chart identifies, by Product Family, the Symantec Software eligible for coverage under Symantec Business Critical Services - Remote Product Specialist ("BCS-RPS"). Purchase of BCS-RPS for a specific Product Family will entitle the purchaser to BCS-RPS for all Symantec Software identified below as part of that Product Family. Unless otherwise noted, BCS-RPS for a specific product title will include all available Add-ons, Agents and Options. Customer is required to purchase BCS-RPS for the all applicable Product Families in order to obtain BCS-RPS for a suite of Symantec Software, unless otherwise noted below. Support for Appliances will be covered by the corresponding software products Product Family.

Capitalized terms not otherwise defined herein shall have the meanings given in Customer's agreement for BCS-RPS or the certificate setting forth terms and conditions for Business Critical Services - Remote Product Specialist, as applicable. This list of BCS-RPS Covered Products may be revised and updated by Symantec from time to time without notice. The specific Software that is included in a Product Family may differ from region to region. For more information relating to the Software that is included in a specific Product Family in your region, please contact your local Business Critical Services representative.

Altiris Endpoint Management Family

Asset Management Suite

Client Management Suite

Deployment Solution

Inventory Solution

IT Management Suite

Mobile Management

Patch Management Solution

Server Management Suite


Backup Exec & System Recovery Family

Backup Exec

Backup Exec Appliances

Backup Exec Cloud Storage for Nirvanix

Backup Exec Continuous Protection Server

Backup Exec Small Business Edition

Backup Exec Small Business Server

Backup Exec Small Business Server-Premium

System Recovery Desktop Basic Edition

System Recovery Desktop Edition

System Recovery Linux Edition

System Recovery Management Solution

System Recovery Server Edition

System Recovery Small Business Server Edition

System Recovery Virtual Edition

Clearwell Family

Clearwell eDiscovery Platform

Clearwell eDiscovery Legal Hold Module

Clearwell eDiscovery Identification & Collection Module

Clearwell eDiscovery Processing & Analysis Module

Clearwell eDiscovery Review and Production Module

Clearwell eDiscovery Case Management & Reporting

Control Compliance Suite Family

Assessment Manager

Control Compliance Suite

Enterprise Security Manager

Policy Manager

Protection Center

Standards Manager

Vendor Risk Manager

Virtualization Manager

Vulnerability Manager

Critical System Protection Family

Critical System Protection Client Edition

Critical System Protection Monitoring Edition

Critical System Protection Remote

Critical System Protection Server

Data Loss Prevention Family

Data Loss Prevention

Data Loss Prevention Data Insight

Data Loss Prevention Endpoint

Data Loss Prevention Mobile

Data Loss Prevention Network

Data Loss Prevention Standard

Data Loss Prevention Storage

Datacenter Security Family

Datacenter Security Server

Datacenter Security Advanced

Encryption Family

Desktop Corporate

Desktop Email

Desktop Home

Desktop Professional

Desktop Storage

Drive Encryption (formally Whole Disk Encryption)

Drive Encryption Workgroup Edition (formally Whole Disk Encryption Workgroup Edition)

Encryption Management Server (formally Universal Server)

Endpoint Encryption Device Control

Endpoint Encryption Full Disk Edition

Endpoint Encryption Removable Storage Edition

File Share Encryption (formerly NetShare)

Gateway Email Encryption (formerly Universal Gateway Email)

Key Management Server

Mobile Encryption for iOS

PGP Command Line

PGP Support Package for BlackBerry

PGP Viewer for Android



Endpoint Protection Family

Endpoint Protection

Endpoint Protection Mobile Edition

Endpoint Protection Small Business Edition

Protection Engine for Cloud Services (formerly Scan Engine)

Protection Engine for Network Attached Storage (formerly AntiVirus for Network Attached Storage)

Protection for SharePoint Servers

Endpoint Virtualization Family

Workspace Virtualization

Workspace Streaming

Enterprise Vault Family

Enterprise Vault

Messaging Security Family

Mail Security for Domino

Mail Security for Microsoft Exchange

Messaging Gateway for Service Provider

Messaging Gateway powered by Brightmail

Messaging Gateway Small Business Edition powered by Brightmail

Protection Engine for Cloud Services (formerly Scan Engine, AntiVirus for Caching and AntiVirus for Messaging)

Protection Engine for Network Attached Storage (formerly AntiVirus for Network Attached Storage)

Protection Services for Sharepoint

Web Gateway

Mobility Family

App Center

Mobile Management

Mobile Management for Configuration Manager

Mobile Security

NetBackup Family


NetBackup Appliances

OpsCenter Analytics

Network Access Control Family

Network Access Control

Network Access Control Mobile Edition

Network Access Control Starter Edition

Security Information Manager Family

Security Information Manager

Storage Foundation and Clustering Family


Cluster Server

Data Insight for Storage

Dynamic Multi-Pathing

Operations Manager

Storage Foundation

Storage Foundation Cluster File System

Storage Foundation for Oracle RAC

Storage Foundation for Windows

Volume Replicator

VeriSign Family