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Business Critical Services

Business Critical Services - Remote Product Specialist Covered Products

Updated January 14, 2013


The following chart identifies, by Product Family, the Symantec Software eligible for coverage under Symantec Business Critical Services - Remote Product Specialist ("BCS-RPS"). Purchase of BCS-RPS for a specific Product Family will entitle the purchaser to BCS-RPS for all Symantec Software identified below as part of that Product Family. Unless otherwise noted, BCS-RPS for a specific product title will include all available Add-ons, Agents and Options. Customer is required to purchase BCS-RPS for the all applicable Product Families in order to obtain BCS-RPS for a suite of Symantec Software, unless otherwise noted below. Support for Appliances will be covered by the corresponding software products Product Family.

Capitalized terms not otherwise defined herein shall have the meanings given in Customer's agreement for BCS-RPS or the certificate setting forth terms and conditions for Business Critical Services - Remote Product Specialist, as applicable. This list of BCS-RPS Covered Products may be revised and updated by Symantec from time to time without notice. The specific Software that is included in a Product Family may differ from region to region. For more information relating to the Software that is included in a specific Product Family in your region, please contact your local Business Critical Services representative.



Altiris Endpoint Management Family
Asset Management Suite
Client Management Suite
Deployment Solution
Inventory Solution
IT Management Suite
Mobile Management
Patch Management Solution
Server Management Suite
ServiceDesk


Backup Exec & System Recovery Family
Backup Exec
Backup Exec for Windows Small Business Server
System Recovery Desktop Edition
System Recovery Linux Edition
System Recovery Server Edition
System Recovery Small Business Server Edition
System Recovery Virtual Edition


Clearwell Family
Clearwell eDiscovery Platform
Clearwell eDiscovery Legal Hold Module
Clearwell eDiscovery Identification & Collection Module
Clearwell eDiscovery Processing & Analysis Module
Clearwell eDiscovery Review and Production Module
Clearwell eDiscovery Case Management & Reporting


Control Compliance Suite Family
Control Compliance Suite
Enterprise Security Manager
Risk Automation Suite


Critical System Protection Family
Critical System Protection
Critical System Protection Monitoring Edition


Data Loss Prevention Family
Data Loss Prevention
Data Loss Prevention Standard
Data Insight


Endpoint Encryption Family
Command Line
Desktop Corporate
Desktop Email
Desktop Home
Desktop Professional
Desktop Storage
Endpoint Encryption Device Control
Endpoint Encryption Full Disk Edition
Endpoint Encryption Removable Storage Edition
Key Management Server
NetShare
Portable
Universal Gateway Email
Universal Server
Whole Disk Encryption
Whole Disk Encryption Workgroup Edition


Endpoint Protection Family
Endpoint Protection
Endpoint Protection for Windows Embedded
Endpoint Protection Mobile Edition
Endpoint Protection Small Business Edition
Mobile AntiVirus for Windows Mobile
Mobile Security for Symbian
Mobile Security Suite for Windows Mobile
Protection Engine for Cloud Services (formerly Scan Engine)
Protection Engine for Network Attached Storage (formerly AntiVirus for Network Attached Storage)
Protection for SharePoint Servers
  
Endpoint Virtualization Family
Workspace Virtualization
Workspace Streaming
Workspace Corporate
Workspace Remote


Enterprise Vault Family
Enterprise Vault


Messaging Security Family
IM Manager
Mail Security for Domino
Mail Security for Microsoft Exchange
Message Filter powered by Brightmail
Messaging Gateway powered by Brightmail
Messaging Gateway Small Business Edition powered by Brightmail
Premium AntiSpam
Protection Engine for Cloud Services (formerly Scan Engine, AntiVirus for Caching and AntiVirus for Messaging)
Protection Engine for Network Attached Storage (formerly AntiVirus for Network Attached Storage)
Traffic Shaper powered by Brightmail
Web Gateway


Mobility Family
App Center
Mobile Management
Mobile Management for Configuration Manager
Mobile Security


NetBackup Family
NetBackup
NetBackup Appliances
NetBackup PureDisk
NetBackup RealTime
NetBackup Storage Migrator
OpsCenter Analytics


Network Access Control Family
Network Access Control
Network Access Control Mobile Edition
Network Access Control Starter Edition


Security Information Manager Family
Security Information Manager


Storage Foundation and Clustering Family
ApplicationHA
Cluster Server
CommandCentral Enterprise Reporter
CommandCentral Storage
Data Insight for Storage
Disaster Recovery Advisor
Dynamic Multi-Pathing
Operations Manager
Storage Foundation
Storage Foundation Basic
Storage Foundation for Oracle RAC
Storage Foundation for Sybase ASE CE
Storage Foundation for Windows
VirtualStore
Volume Replicator


VeriSign Family
O3