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Business Critical Services

Business Critical Services Covered Products

Updated November 4th 2014


The following chart identifies by product family, the Symantec Software eligible for coverage under Symantec Business Critical Services (BCS) at the Premier level. Purchase of BCS Premier for a specific product family will entitle the purchaser to BCS Premier for all Symantec Software identified below as part of that product family. Unless otherwise noted, all Product titles will include all available Add-ons, Agents and Options. To obtain support for a suite, unless otherwise noted, support for the corresponding product families must be purchased together. Support for Appliances will be covered by the corresponding software products Product Family.

Capitalized terms not otherwise defined herein shall have the meanings given in the applicable Addendum for Business Critical Services or the certificate setting forth terms and conditions for Business Critical Services Premier, as applicable.


This list of BCS Covered Products may be revised and updated by Symantec from time to time without notice.


Altiris Endpoint Management Family
Asset Management Suite
Client Management Suite
Deployment Solution
Inventory Solution
IT Management Suite
Mobile Management
Patch Management Solution
Server Management Suite
ServiceDesk


Backup Exec & System Recovery Family
Backup Exec
Backup Exec Appliances
Backup Exec Cloud Storage for Nirvanix
Backup Exec Continuous Protection Server
Backup Exec Small Business Edition
Backup Exec Small Business Server
Backup Exec Small Business Server-Premium
System Recovery Desktop Basic Edition
System Recovery Desktop Edition
System Recovery Linux Edition
System Recovery Management Solution
System Recovery Server Edition
System Recovery Small Business Server Edition
System Recovery Virtual Edition


Clearwell Family
Clearwell eDiscovery Platform
Clearwell eDiscovery Legal Hold Module
Clearwell eDiscovery Identification & Collection Module
Clearwell eDiscovery Processing & Analysis Module
Clearwell eDiscovery Review and Production Module
Clearwell eDiscovery Case Management & Reporting


Control Compliance Suite Family
Assessment Manager
Control Compliance Suite
Enterprise Security Manager
Policy Manager
Protection Center
Standards Manager
Vendor Risk Manager


Critical System Protection Family
Critical System Protection Client Edition
Critical System Protection Monitoring Edition
Critical System Protection Server
Datacenter Security Server
Datacenter Security Advanced


Data Loss Prevention Family
Data Insight for Data Loss Prevention
Data Loss Prevention
Data Loss Prevention Endpoint
Data Loss Prevention Mobile
Data Loss Prevention Network
Data Loss Prevention Standard
Data Loss Prevention Storage


Encryption Family
Desktop Corporate
Desktop Email
Desktop Home
Desktop Professional
Desktop Storage
Drive Encryption (formally Whole Disk Encryption)
Drive Encryption Workgroup Edition (formally Whole Disk Encryption Workgroup Edition)
Encryption Management Server (formally Universal Server)
Endpoint Encryption Device Control
Endpoint Encryption Full Disk Edition
Endpoint Encryption Removable Storage Edition
File Share Encryption (formerly NetShare)
Gateway Email Encryption (formerly Universal Gateway Email)
Key Management Server
Mobile Encryption for iOS
PGP Command Line
PGP Support Package for BlackBerry
PGP Viewer for Android
Portable


  
Endpoint Protection Family
Endpoint Protection
Endpoint Protection Mobile Edition
Endpoint Protection Small Business Edition
Protection Engine for Cloud Services
Protection Engine for Network Attached Storage
Protection for SharePoint Servers


Endpoint Virtualization Family
Workspace Virtualization
Workspace Streaming


Enterprise Vault Family
Enterprise Vault


Messaging Security Family
Mail Security for Domino
Mail Security for Microsoft Exchange
Messaging Gateway for Service Provider
Messaging Gateway powered by Brightmail
Messaging Gateway Small Business Edition powered by Brightmail
Protection Engine for Cloud Services
Protection Engine for Network Attached Storage
Protection Services for Sharepoint
Web Gateway


Mobility Family
App Center
Mobile Management
Mobile Management for Configuration Manager
Mobile Security


NetBackup Family
NetBackup
NetBackup Appliances
OpsCenter Analytics


Network Access Control Family
Network Access Control
Network Access Control Mobile Edition
Network Access Control Starter Edition


Storage Foundation and Clustering Family
ApplicationHA
Cluster Server
Data Insight
Dynamic Multi-Pathing
Operations Manager
Storage Foundation
Storage Foundation Cluster File System
Storage Foundation for Oracle RAC
Storage Foundation for Windows
Volume Replicator


User Authentication Family
Authentication Service
Managed PKI
Validation & ID Protection