Support Extensions Program - Supported Products
The Support Extensions Program is a suite of services that have been designed to meet the changing support needs of customers on older versions of our software. Customers may purchase either of the following services in order to receive support beyond the periods specified in the current Symantec EOL policy:
For more details on either of these services please visit the Support Extensions Home page
For details on Symantec's EOL policy please visit Customer Care
Legacy Support
Legacy Support
Legacy Support provides 24x7 phone support together with access to currently available content updates, Maintenance Packs and Minor Releases. In addition, it includes access to future Software Version Upgrades. When appropriate, Legacy Support also provides the ability to receive software fixes from Engineering and is available to customers as an alternative to Partial Support prior to the EOSL (End of Support Life). In certain instances, Legacy Support will also be provided for certain products following EOSL (End of Support Life), with corresponding timeframes for availability noted below.
Legacy Support is currently available for the following products only:
| NetBackup product family | Version | Storage Foundation product family | Version |
| NetBackup agent for Enterprise Vault | 6.x and later |
Cluster Server agents | 4.x and later |
| NetBackup agent for the DB2 Database | Global Cluster Option | ||
| NetBackup agent for the Exchange Database | Storage Foundation | ||
| NetBackup agent for the Informix Database | Storage Foundation Cluster File System | ||
| NetBackup agent for the Lotus Notes Database | Storage Foundation for DB2 | ||
| NetBackup agent for the Oracle Database | Storage Foundation for Oracle | ||
| NetBackup agent for the Oracle Database using Block Level Incremental feature | Storage Foundation for Sybase | ||
| NetBackup agent for the SAP Database | Storage Foundation for Oracle RAC | ||
| NetBackup agent for the Sharepoint Portal Server | Storage Foundation HA | ||
| NetBackup agent for the SQL Database | Storage Foundation Cluster File System HA | ||
| NetBackup agent for the Sybase Database | Storage Foundation for DB2 HA | ||
| NetBackup Enterprise Server | Storage Foundation for Oracle HA | ||
| NetBackup Operations Manager | Storage Foundation for Sybase HA File System | ||
| NetBackup Server | Volume Manager | ||
| NetBackup with the SQL Backtrack Database | Volume Replicator Enterprise | ||
| Volume Replicator Option | |||
| Legacy Support for NetBackup Product family (as listed above) is available through to Oct 3, 2013 | Storage Foundation Product family (as listed above) is available through to July 31st 2014.(Support for SF 5.0 is available until Aug 6, 2015.) (Support for SF for Linux 4.1 is also supported until Aug 6th, 2015.) |
|
Sustaining Support
Sustaining Support is a available to customers after the EOSL (End of
Support Life) and is delivered primarily via email/web. Sustaining Support
provides access our technical support engineers to access currently
available content updates, Maintenance Packs and Minor Releases. In
addition, it includes access to future Software Version Upgrades. Sustaining
Support does not include development of any new modifications to Licensed
Software. Nor will we attempt to reproduce the Problem or escalate issues
through management channels to our engineering resources.
Sustaining Support is currently available for the following products only:
| NetBackup product family | Version | Storage Foundation product family | Version |
| NetBackup agent for Enterprise Vault | 6.x and later |
Cluster Server agents | 4.x and later |
| NetBackup agent for the DB2 Database | Global Cluster Option | ||
| NetBackup agent for the Exchange Database | Storage Foundation | ||
| NetBackup agent for the Informix Database | Storage Foundation Cluster File System | ||
| NetBackup agent for the Lotus Notes Database | Storage Foundation for DB2 | ||
| NetBackup agent for the Oracle Database | Storage Foundation for Oracle | ||
| NetBackup agent for the Oracle Database using Block Level Incremental feature | Storage Foundation for Sybase | ||
| NetBackup agent for the SAP Database | Storage Foundation for Oracle RAC | ||
| NetBackup agent for the Sharepoint Portal Server | Storage Foundation HA | ||
| NetBackup agent for the SQL Database | Storage Foundation Cluster File System HA | ||
| NetBackup agent for the Sybase Database | Storage Foundation for DB2 HA | ||
| NetBackup Enterprise Server | Storage Foundation for Oracle HA | ||
| NetBackup Operations Manager | Storage Foundation for Sybase HA File System | ||
| NetBackup Server | Volume Manager | ||
| NetBackup with the SQL Backtrack Database | Volume Replicator Enterprise | ||
| Storage Migrator | |||
| Sustaining Support for NetBackup Product family (as listed above) is available through to October 3rd, 2014 | Sustaining Support for Storage Foundation Product family (as listed above) is available through to July 31st 2014. (Support for SF 5.0 is available until Aug 6, 2015)(Support for SF for Linux 4.1 is also supported until Aug 6th, 2015) |
|
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