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Support Extensions Program – Supported Products

The Support Extensions Program is a suite of new services that have been designed to meet the changing support needs of customers on older versions of our software. As such, it extends our current support lifecycle to provide two new service. They are:

• Legacy Support
• Sustaining Support

For more details on either of these services please visit the Support Extensions Home page

For details on Symantec’s EOSL policy please visit Customer Care

Legacy Support

Legacy Support provides 24x7 phone support together with access to currently available content updates, Maintenance Packs and Minor Releases. In addition, it includes access to future Software Version Upgrades. When appropriate, Legacy Support also provides the ability to receive software fixes from Engineering and is available to customers as an alternative to Partial Support prior to the EOSL (End of Support Life).

Legacy Support is currently available for the following products only:

Sustaining Support

Sustaining Support is a available to customers after the EOSL (End of Support Life) and is delivered primarily via email/web. Sustaining Support provides access our technical support engineers to access currently available content updates, Maintenance Packs and Minor Releases. In addition, it includes access to future Software Version Upgrades. Sustaining Support does not include development of any new modifications to Licensed Software. Nor will we attempt to reproduce the Problem or escalate issues through management channels to our engineering resources.

Sustaining Support is currently available for the following products only: