Support
Extensions Program - Supported Products
The Support Extensions Program is a suite of new services that have been
designed to meet the changing support needs of customers on older versions
of our software. As such, it extends our current support lifecycle to
provide two new service. They are:
For more details on either of these services please visit the Support Extensions Home page
For details on Symantec's EOSL policy please visit Customer Care
Legacy Support
Legacy Support
provides 24x7 phone support together with access to
currently available content updates, Maintenance Packs and Minor Releases.
In addition, it includes access to future Software Version Upgrades. When
appropriate, Legacy Support also provides the ability to receive software
fixes from Engineering and is available to customers as an alternative to
Partial Support prior to the EOSL (End of Support Life).
Legacy Support is currently available for the
following products only:
| NetBackup product family | Version | Storage Foundation product family | Version |
| NetBackup agent for Enterprise Vault | 6.x and later | Cluster Server agents | 5.x and later |
| NetBackup agent for the DB2 Database | Global Cluster Option | ||
| NetBackup agent for the Exchange Database | Storage Foundation | ||
| NetBackup agent for the Informix Database | Storage Foundation Cluster File System | ||
| NetBackup agent for the Lotus Notes Database | Storage Foundation for DB2 | ||
| NetBackup agent for the Oracle Database | Storage Foundation for Oracle | ||
| NetBackup agent for the Oracle Database using Block Level Incremental feature | Storage Foundation for Sybase | ||
| NetBackup agent for the SAP Database | Storage Foundation for Oracle RAC | ||
| NetBackup agent for the Sharepoint Portal Server | Storage Foundation HA | ||
| NetBackup agent for the SQL Database | Storage Foundation Cluster File System HA | ||
| NetBackup agent for the Sybase Database | Storage Foundation for DB2 HA | ||
| NetBackup Enterprise Server | Storage Foundation for Oracle HA | ||
| NetBackup Operations Manager | Storage Foundation for Sybase HA File System | ||
| NetBackup Server | Volume Manager | ||
| NetBackup with the SQL Backtrack Database | Volume Replicator Enterprise | ||
| Volume Replicator Option |
Sustaining Support
Sustaining Support is a available to customers after the EOSL (End of
Support Life) and is delivered primarily via email/web. Sustaining Support
provides access our technical support engineers to access currently
available content updates, Maintenance Packs and Minor Releases. In
addition, it includes access to future Software Version Upgrades. Sustaining
Support does not include development of any new modifications to Licensed
Software. Nor will we attempt to reproduce the Problem or escalate issues
through management channels to our engineering resources.
Sustaining Support is currently available for
the following products only:
| NetBackup product family | Version | Storage Foundation product family | Version |
| NetBackup agent for Enterprise Vault | 6.x and later | Cluster Server agents | 4.x and later |
| NetBackup agent for the DB2 Database | Global Cluster Option | ||
| NetBackup agent for the Exchange Database | Storage Foundation | ||
| NetBackup agent for the Informix Database | Storage Foundation Cluster File System | ||
| NetBackup agent for the Lotus Notes Database | Storage Foundation for DB2 | ||
| NetBackup agent for the Oracle Database | Storage Foundation for Oracle | ||
| NetBackup agent for the Oracle Database using Block Level Incremental feature | Storage Foundation for Sybase | ||
| NetBackup agent for the SAP Database | Storage Foundation for Oracle RAC | ||
| NetBackup agent for the Sharepoint Portal Server | Storage Foundation HA | ||
| NetBackup agent for the SQL Database | Storage Foundation Cluster File System HA | ||
| NetBackup agent for the Sybase Database | Storage Foundation for DB2 HA | ||
| NetBackup Enterprise Server | Storage Foundation for Oracle HA | ||
| NetBackup Operations Manager | Storage Foundation for Sybase HA File System | ||
| NetBackup Server | Volume Manager | ||
| NetBackup with the SQL Backtrack Database | Volume Replicator Enterprise | ||
| Storage Migrator | Volume Replicator Option |
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