BindView Customers
You have been redirected to this page because the Technical Support site has been updated. Please review the following information and update your bookmarks to discover where to go for: 1) Our public knowledge base, 2) Create, Review and Edit cases online, 3) Download hot fixes, service packs, utilities and documentation, and 4) Download full products. Also, if you have not yet received your 10-digit Contact ID number, please email platinum.contracts@symantec.com and you should receive an email response shortly. Thank you for your business.
Customer Login
Symantec prides itself on delivering best-in-class customer service. Our technical support engineers take personal ownership of each reported issue and follow through until successful resolution. Symantec is committed to providing each customer and partner with prompt, knowledgeable, and proactive service.
Online Support
Please use the following resources for online support:
| MySupport Online Service Portal | Perform online case submission and management | https://mysupport.symantec.com/ |
| Platinum Support Portal |
Search Technical Support Knowledgebase Software download Historical alerts and notifications Choose from a variety of language interfaces |
https://www-secure.symantec.com/platinum/login.html |
| License Download | http://licensing.symantec.com/ |
| Enterprise Support Home Page | Main support landing page. Contains links to other support | http://www.symantec.com/techsupp/enterprise/index.html |
| MySupport Online Service Portal | Perform online case submission and management. | https://mysupport.symantec.com/ |
| Knowledgebase | Search Technical Support Knowledgebase | http://www.symantec.com/techsupp/enterprise/select_family.html |
| License Download | http://licensing.symantec.com | |
| Software Download | http://fileconnect.symantec.com/ |
NOTE: You should have received an email that contains your username and password to utilize online support. If you have not received these, please submit a form at the Symantec Customer Care site located here: http://www.symantec.com/techsupp/enterprise/custserv/contact_cs_online.html.
Phone Support
For GOLD contracts, your call will be answered live within your regional Symantec support business hours.
NOTE: An email will be sent containing your support contact information and phone numbers. If you have not received this email please submit the online form at Customer Care located here: http://www.symantec.com/techsupp/enterprise/custserv/contact_cs_online.html
For PLATINUM contracts, your call will be answered live 24x7.
NOTE: An email will be sent containing your support contact information and phone numbers. If you have not received this email please contact Platinum Contracts at platinum.contracts@symantec.com.
Account Information
Gold Contracts
If you are experiencing any account problems:
Platinum Contracts
If you are experiencing any account problems:
Support Contracts
For details on Symantec Gold and Platinum support contracts see the KB article "About Gold, Platinum, and Premium Platinum maintenance and support contracts". If you wish to change or renew your BindView maintenance contract, please contact your Symantec sales representative.
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