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BindView Customers

You have been redirected to this page because the Technical Support site has been updated. Please review the following information and update your bookmarks to discover where to go for: 1) Our public knowledge base, 2) Create, Review and Edit cases online, 3) Download hot fixes, service packs, utilities and documentation, and 4) Download full products. Also, if you have not yet received your 10-digit Contact ID number, please email platinum.contracts@symantec.com and you should receive an email response shortly. Thank you for your business.


Customer Login

Symantec prides itself on delivering best-in-class customer service. Our technical support engineers take personal ownership of each reported issue and follow through until successful resolution. Symantec is committed to providing each customer and partner with prompt, knowledgeable, and proactive service.


Online Support

Please use the following resources for online support:



Platinum Customers
MySupport Online Service Portal Perform online case submission and management https://mysupport.symantec.com/
Platinum Support Portal Search Technical Support Knowledgebase
Software download
Historical alerts and notifications
Choose from a variety of language interfaces
https://www-secure.symantec.com/platinum/login.html
License Download   http://licensing.symantec.com/


Gold Customers
Enterprise Support Home Page Main support landing page. Contains links to other support http://www.symantec.com/techsupp/enterprise/index.html
MySupport Online Service Portal Perform online case submission and management. https://mysupport.symantec.com/
Knowledgebase Search Technical Support Knowledgebase http://www.symantec.com/techsupp/enterprise/select_family.html
License Download   http://licensing.symantec.com
Software Download   http://fileconnect.symantec.com/

NOTE: You should have received an email that contains your username and password to utilize online support. If you have not received these, please submit a form at the Symantec Customer Care site located here: http://www.symantec.com/techsupp/enterprise/custserv/contact_cs_online.html.


Phone Support

For GOLD contracts, your call will be answered live within your regional Symantec support business hours.

NOTE: An email will be sent containing your support contact information and phone numbers. If you have not received this email please submit the online form at Customer Care located here: http://www.symantec.com/techsupp/enterprise/custserv/contact_cs_online.html


For PLATINUM contracts, your call will be answered live 24x7.

NOTE: An email will be sent containing your support contact information and phone numbers. If you have not received this email please contact Platinum Contracts at platinum.contracts@symantec.com.


Account Information

Gold Contracts

If you are experiencing any account problems:


Please contact Customer Care (http://www.symantec.com/techsupp/enterprise/custserv/contact_cs_online.html)


Platinum Contracts

If you are experiencing any account problems:


Please contact Platinum Contracts at platinum.contracts@symantec.com



Support Contracts

For details on Symantec Gold and Platinum support contracts see the KB article "About Gold, Platinum, and Premium Platinum maintenance and support contracts". If you wish to change or renew your BindView maintenance contract, please contact your Symantec sales representative.

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