Norton Product Installation Download & Installation Process Once you have purchased your Norton product online, you must download, install and activate your product. Our online store has everything you need to complete this process. This process takes about 25 minutes. Before you begin, save and close any open files. We recommend that you use an Internet Explorer browser. Norton 360 When purchasing a Norton product, please consider the all-in-one security of Norton 360. After you submit your order, you will arrive at the order confirmation screen. Click the download button to begin. We recommend that you download and install your product when you purchase it, but if you wish to do this at a later time, you will also find a download button in your order confirmation email. ActiveX Controls Some customers may now receive a message regarding ActiveX controls. ActiveX controls are safe and will ensure a successful download. If you receive an ActiveX message, please click the link in the yellow message bar and then click Install ActiveX. When the security warning appears, click Install. This installs the ActiveX controls that ensure a successful download. It does not install your Norton product. Download & Install The download process should begin automatically. If it does not, click the Start Download button. Follow the instructions on the screen until the download is complete. This should take about 8 minutes with a broadband connection and may take longer with dial-up. on. When the download is complete, installation will automatically begin with file extraction. If file extraction does not automatically begin, find the Norton icon on your desktop and double click. When extraction is complete, you will see the License Agreement. Please review the license agreement and click “I agree” to continue. Confirm your installation options. We recommend that you use the default option. Click Next to continue. Installation will continue. Allow all files to install. This will take about 10 minutes. Norton Account When the installation is complete, you will be asked to create a Norton Account. If you haven’t already done so, we recommend that you create an account. When the installation is complete, click the Next button to activate your product and begin the update and configuration process. Scan and Update Even if you had a Norton product previously, it is important to complete a system scan. This process takes just a few minutes and will ensure that your computer is free of any viruses and spyware. Once the scan is complete, you will the main product screen. If further scans or updates are needed, now is the time to complete them by clicking the Fix button. After installation and configuration are finished, the main product screen will show green check marks that indicate your product is fully installed and already protecting your computer. Norton customer support is just a click away. Click the support link in your product to go directly to Norton support. PC Jump Start Service Your Norton product, when fully installed and correctly configured, offers many features that protect and enhance your online experience. With Norton’s PC Jump Start service, an expert technician will remotely connect to your computer, and perform a tune-up to maximize speed and performance. Next, the technician will install your Norton product and configure it for maximum performance and security. Click the Jump Start link or visit http://www.shop.symantecstore.com/premiumservices to learn more about this service.