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Frequently Asked Questions

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Placing an Order

How do I enroll for Symantec Education courses or products?

What if I've found the course I want, but my location is not listed on the schedule?

How will I know that my order has been confirmed?

How do I register with Symantec Education?

How do I register multiple students?

Why register?

Paying For An Order

How do I pay for courses or products?

You can use any of the following payment methods:

By credit card
Symantec currently accepts MasterCard, VISA, and American Express credit cards. If you use our online CyberCash-based Credit Card payment option, upon acceptance of your payment by the system we will consider your enrollment in the class "confirmed."

When you're registering online, be prepared to:

1. Indicate card type: VISA, Master Card, or American Express
2. Provide the cardholder's name as indicated on the card. For the transaction to be successful, the name and address you provide online must match the name and billing address on file for the credit card.
3. Provide the credit card number and expiration date.

By Symantec Education Voucher
To register for courses with a Corporate Savings Pass or Education Pack please follow these steps:

1. Search for Instructor-Led courses using the Symantec Education online Course Catalog.
2. Enter a keyword and/or product group. You can also select the date and location to further refine your search.
3. A listing of all offerings that match your search criteria will be presented.
4. Click on the Register link to add a course to your cart.
5. Follow the on-screen instructions to login/register.
6. When you are presented with the Billing Information page enter your Education voucher and click the Place Order button.

Note: Please pay close attention to zeros and "O"s within your voucher number. If you receive an error when submitting your Education voucher number, please verify your zeros and "O"s, as they look very similar.

By purchase order
To establish a new purchase order and/or register for training using a purchase order, please call 800 327-2232 (option 4). Please note that Symantec Purchase Order Requirements are as follows:
1. Clearly defined Bill-To and Ship-To
    - Corporate Form or Letterhead
    - Name of Requestor
    - Requestor's Telephone number or Corporate Telephone number
    - End User Company stated if different than Ship-To address
2. Purchase Order should be signed and dated by the requester
3. Symantec Software, Inc. standard payment terms are NET 30 from invoice date
4. Items to be ordered must be clearly stated:
    - Product Description
    - Unit Price
    - Extended Price
5. Currency must be clearly stated on the purchase order

Sales Tax Please note that applicable taxes will be charged to your order. If payment is made by Credit Card, appropriate taxes will be added to your charge amount. All classes must be paid in full before the start of class.

All classes must be paid in full before the start of class.

Open enrollment
Registration for Symantec Education training offerings are on a "first come, first serve" basis. We recommend registering four to six weeks in advance for instructor-led courses. We must receive payment within two business days in order to confirm your registration.

What happens if I do not send my payment in time?

Is it possible to receive an invoice before the course start date?

Rescheduling or Canceling a Registration

How can I cancel or reschedule a course?

How can I cancel my online on-demand course?

How can I return learning products like on-demand CDs?

Symantec Education Discount Vouchers

What discount programs does Symantec Education currently offer?

How do I use my Voucher or Promo code?

If I purchase a Voucher, how and when will I receive it?

I was unable to use my voucher prior to the expiration date. Can I get an extension?

I bought the wrong voucher. Can I get a refund?

I lost my voucher. How can I get a replacement?

Is a voucher transferable?

My Account

Getting Ready for Instructor-Led Training

What do I need to bring with me to the class?

Is there any preparation work required (prerequisites)?

What is the required attire?

Can I access the Internet to check my e-mail from the classroom computer?

Can I buy the course materials separately?

What is the address and phone number of my training location? What hotels do you recommend?

What time does the class start/end?

Getting Ready for Customer Onsite Training

What is Onsite training?

How do I arrange an Onsite Training Event?

What is included?

How many student kits will we receive?

Where do Onsite training events take place?

What if my location has specific security access requirements?

Are there hardware/software requirements for onsite events?

What if we want to reduce the number of attendees?

What is the cancellation policy for onsite events?

On-Demand Training

Whom can I contact if I have technical problems using an On-Demand course?

What are the technical requirements for On-Demand eLearning/Web-Based courses?

What are the technical requirements for On-Demand Instructor-Led courses?

Can I exchange my online on-demand course for a CD version of the same course?

Symantec Tech Center Training (eLearning Subscription)

How long is my Tech Center Subscription?

Is the content updated?

What are the technical requirements for viewing Tech Center modules?

When I click a link to launch a module nothing happens - why?

I purchased a Tech Center but can't access it

a. If you have received your Tech Center subscription confirmation email (see sample email) and followed the access instructions provided, then received a "The user name or password entered is incorrect." message, click on the "Forgot your password?" link on the login page to request your password or email techcenter@symantec.com.

b. If you received your Tech Center purchase order certificate (see sample 1 or sample 2) and tried to access your Tech Center but received an error message, you first need to redeem the subscription using your voucher/serial number posted in your certificate in order to complete the registration process. Follow the steps below:

Go to the Symantec Education site home page at http://www.symantec.com/business/training/, click on your Tech Center, then on the Tech Center page click on the “Register Now” link
Click the “Schedule” button on the course description page, then click the “SCHEDULE” link on the offerings page
Login using your Symantec Education username and password. If you do not have a Symantec Education account, please create a new account.
Note: The Symantec Education account is different from the Symantec.com or Symantec License Portal accounts
After the Terms & Conditions page review your Tech Center order on the following page, then click the Confirm button at the bottom right of the page
On the Billing Information page check the “Use Voucher” box to select this method to redeem your voucher (you are not paying again, you are using your voucher of payment to redeem the order). A "Voucher/Certificate Number" field will then appear on the page
Enter your voucher/serial number, which is located in the middle of the certificate you received (see certificate sample 1 or sample 2) , in the Voucher/Certificate Number field and hit the “Place Order” button
You will see the Order Confirmation page from which you can access your Tech Center immediately.
You will also receive a Tech Center subscription confirmation email (see sample email)
To access your Tech Center again at a later time go to Symantec Training at http://www.symantec.com/business/training/ and either click on the “Login To My Education” link in the right column or click on your Tech Center link, then the "Login" link