Supply Chain Responsibility

Symantec promotes responsible operation not only in our own operations, but also throughout our supply chain. Symantec’s global supply chain, which includes activities related to the manufacturing and transportation of Symantec’s physical products, contains 37 Tier 1 (major) suppliers. Our oversight includes the sourcing of raw materials as well as the selection and management of suppliers that assemble and ship our products. We are committed to manufacture and fulfill products that meet the demand of our customers and partners with a strong focus on quality, corporate social responsibility and operational efficiencies.

Electronic Industry Citizenship Coalition

We are committed to progressively aligning our own operations with the provisions of the Electronic Industry Citizenship Coalition (EICC) Code of Conduct and to support and encourage our own Tier 1 suppliers to do the same. The EICC code outlines Symantec's expectations regarding labor conditions and the protection of labor rights, prohibits child labor and forced or compulsory labor, and promotes environmental and ethical practices.

Vision: A global electronics industry that creates sustainable value for workers, the environment and business.

Mission: Members, suppliers and stakeholders collaborate to improve working and environmental conditions through leading standards and practices.

Symantec is a full member of the EICC. Full EICC membership reflects our goal of continuous improvement and allows Symantec to vote on EICC code revisions, board members and lead working groups and task forces. We have rolled out the EICC Code of Conduct to all Tier 1 supply chain product suppliers and are working to ensure that Tier 1 suppliers complete the Self-Assessment Questionnaire using the EICC-ON Tool. Results from the SAQ’s will link to the EICC Audit Program. We are required to audit 25% of high risk suppliers. These audits will supplement the internal reviews we already conduct to identify financial risks, quality problems and other concerns.

Supply Chain Code of Conduct

Our Procurement Code of Conduct, which is closely aligned with the EICC Code of Conduct continues as Symantec’s code of conduct for the rest of our supply chain (non-Tier 1 suppliers).

Symantec Global Supply Chain Code of Conduct
Conflict Minerals

The U.S. Securities and Exchange Commission (SEC) adopted a rule under Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act that requires companies to disclose whether the products they manufacture or contract to manufacture contain conflict minerals that originated in the Democratic Republic of the Congo (DRC) or other Covered Countries. We support the aims and objectives of the U.S. legislation on the supply of conflict minerals as stated in our Conflict Minerals Policy.

To underscore this commitment we have also:

  • Created a governance structure to operationalize this conflict minerals policy;
  • Communicated this policy with our suppliers;
  • Engaged with the EICC; and
  • Developed a comprehensive due diligence process that is in line with the Organization for Economic Cooperation and Development (OECD) Due Diligence Guidance for Responsible Supply Chains of Minerals From Conflict Affected and High-Risk Areas.
Symantec Conflict Mineral Policy
Combatting Slavery and Human Trafficking

As a member of the United Nations Global Compact and a founding member of its LEAD Program, Symantec is committed to respecting human rights and expects its employees, contractors and suppliers to adhere to its Code of Conduct and Human Rights Policy.

We comply with U.S. government legislation known as FAR 52.222-50, "Combatting Trafficking in Persons," which codifies trafficking-related prohibitions for federal contractors and subcontractors.

Over the past year, we also worked to comply with the new UK Modern Slavery Act. The Act requires companies to issue a formal statement of how they are preventing human trafficking and slavery in their supply chains.

Symantec has a zero-tolerance policy and expects all employees and contractors to be well aware of the implications of violating any aspect of human-trafficking related activities. Employees and contractors can report potential violations of this policy to Symantec's EthicsLine.

Please review the entire Symantec Human Trafficking Policy.

Symantec also complies with the California Transparency in Supply Chains Act of 2010 requires retail sellers and manufacturers with annual worldwide gross receipts over $100 million doing business in the state of California to publicly disclose their efforts to eradicate slavery and human trafficking from their direct supply chains. Symantec published a California Transparency in Supply Chains Act statement of disclosure.

Supplier Diversity

Symantec recognizes the value and importance of diversity as a distinct business advantage. We have established a diverse network of suppliers to provide the support, services and products our company needs to operate successfully. We are committed to continually enhancing our methods of outreach to existing and potential new diverse suppliers and to identifying opportunities for their continued growth.

Symantec outsources 100 percent of the U.S. manufacturing of our consumer, availability, and enterprise software products to a certified Minority Business Enterprise/Small Business Enterprise, a subcontract that is valued at over four percent of Symantec's annual U.S. qualified spend on suppliers.

We engage with organizations such as the Procurement Strategy Council that promote supplier diversity and with diverse suppliers themselves to shape the overall direction of our program. We are also members of or sponsor the following organizations:

  • National Minority Supplier Development Council (NMSDC)
  • Northern California Minority Supplier Development Council (NCMSDC)
  • Southern California Minority Business Development Council (SCMBDC)
  • Florida Minority Supplier Development Council (FMSDC)
  • Northwest Minority Business Council (NMBC)
  • Central & So    STMBC)
  • Dallas/Fort Worth Minority Business Council (DFWMBC)
  • Houston Minority Business Council (HMBC)

Approximately 40 percent of Symantec’s active suppliers in the company’s U.S. Operating Units are small or diverse suppliers.

To register your organization with our Supplier Diversity Program, please visit our Symantec Supplier website.

Product Compliance

Environmental Declarations of compliance:

Symantec is committed to providing products and services that meet and exceed international standards and achieve continual improvement. We are committed to complying with all applicable laws and regulations including the European Packaging Directive, the European Batteries Directive, European Union Waste Electrical and Electronic Equipment (WEEE) Directive, the European Union Restriction of Hazardous Substances (RoHS) Directive, the European Union Packaging Directive, the European Union Batteries Directive, REACH (Regulation for Registration, Evaluation, Authorization and Restriction of Chemicals) Regulation, China RoHS, ISPM 15 Council Directive 2004/102/EC and Declaration of compliance with EU Directive 2009/251/CE for the restriction of the use of dimethylfumarate.

Compliance declarations:

For questions, information or documentation on any aspect of Symantec's products or supply chain please contact cr_compliance@symantec.com.

WEEE Information for Symantec Customers and Recyclers

Customers

Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy new electrical and electronic equipment from Symantec they are entitled to:

  • Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country)
  • Send the new equipment back for recycling when this ultimately becomes waste

Symantec has implemented suitable arrangements to allow customers to arrange the collection and recycling of obligated Symantec WEEE.  Detailed instructions for customers will be documented on Symantec’s support webpages in due course and a link to the instructions will be provided on this page.  In the meantime, please contact Symantec directly for instructions on how arrange collection and recycling, via the following email address: cr_compliance@symantec.com.

Recyclers

As part of its compliance with the WEEE Directive, Symantec provides recycling information on request for all types of new equipment put on the market in Europe after August 13th 2005.

If you are a recycler/treatment facility wishing to obtain disassembly information, please email cr_compliance@symantec.com with the following details for the product for which you would like to receive recycling information:

  • Model number of Symantec product
  • Your company name
  • Contact name
  • Address
  • Telephone number
  • E-mail address

We will dispatch the recycling information to you shortly.