Tips to Avoid Fraud

Don't fall victim to piracy. Educate yourself to protect yourself.

Piracy Can Cost You Your Identity

Pirated software is more likely to contain spyware, which after installation can steal personal and confidential information (for example credit card, bank account, passwords, address book information, etc.) from your computer without your knowledge. Stolen information can be exploited immediately through pirated software by identity thieves.

Piracy Can Cost You Your Computer

Pirated software can make your computer more vulnerable to virus attacks which can lead to loss of irreplaceable files or corruption to other software on your computer. In some cases, pirated software can lead to the destruction of your computer by permanently damaging the hard drive or other components.

Warning Signs

Prices That Are Too Good to Be True.

Be suspicious of prices 30% below standard retail price. Check current Symantec product prices at

Purchase software only from reputable companies. When purchasing from websites, make sure they are legitimate:

  • During checkout, look for a padlock icon on your browser.
  • Make sure URL is https:// not http://. The "s" means that information is encrypted when it's sent over the Internet. It doesn't mean the site is legitimate.
  • Review and confirm return policy
  • Make sure the website has valid contact information
  • Do not download Symantec software from Torrent sites, peer-to-peer, etc.

Auction Sites

  • Price below 30% of standard retail price
  • Unbundled OEM and System Builder software
  • No box and manual on CD
  • No tech support
  • Disc only
  • CD-R/backup copy
  • Software described as "cannot be registered"
  • Compilation - more than one program on a single CD
  • Product not intended for the country or region you are residing in

Spam and Phishing

  • Be cautious of unsolicited spam that promotes Symantec/Norton branded software
  • Be cautious of phishing emails masquerading as Symantec/Norton
  • File spam complaints with FTC
  • Reports suspected phishing sites to Symantec here
  • Visit sources of spam for more information on spam

Tech Support (Impostors) Scams

Some companies may pretend to respresent Symantec or Norton Tech Support and will contact you to offer support services for money, however they may be scammers. Learn more about Tech Support Scam and how to avoid becoming a victim.