Symantec Enterprise Support Wins SSPA STAR Award for Support Partner Management
CUPERTINO, Calif. – Nov. 10, 2008 – Symantec Corp. (Nasdaq: SYMC) announced today that Symantec's Global Enterprise Support Services has been honored by the Service and Support Professionals Association (SSPA) with the Service Excellence STAR award for Partner Management. This award recognizes Symantec for exceptional support partner management capabilities and best practices in selecting and enabling partners to deliver a seamless and exceptional customer experience. Symantec has also been inducted to the SSPA STAR Awards Hall of Fame for having received five STAR awards for service excellence to-date.
"Symantec is driving industry leadership in support partner excellence," said Stephen Smith, executive director, SSPA. "They have created a partner-centric culture and drive support best practices with their partners to deliver higher quality of service to customers."
Symantec underwent a rigorous evaluation process conducted by SSPA's Advisory Board which is made up of industry executives. Nominees were judged against a broad set of criteria including partner training and certification, knowledge sharing, support infrastructure, performance metrics, customer impact, partner incentives, business drivers and creating a partner centric culture.
"Symantec is honored to be recognized by the SSPA with these two prestigious awards for service excellence," said David Hare, vice president, Global Enterprise Support Services at Symantec. "These awards validate our ongoing commitment to deliver world-class support. We continue to make strategic support investments to ensure we deliver continuous value and a seamless support experience to our customers and partners."
"As a member of Symantec's Technical Support Partner Program (TSPP), we've seen Symantec demonstrate their commitment to ensuring the success of their partners," said Mark Arnold, vice president, Partner Alliances and Strategic Business Development, Consonus Technologies. "Symantec's TSPP has provided us with an authorized support services option that customers truly appreciate and benefit from, while at the same time, allowing us to differentiate ourselves from product-only resellers."
About the SSPA
As the industry's foremost professionals association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit www.thesspa.com.
Symantec is a global leader in providing security, storage and systems management solutions to help businesses and consumers secure and manage their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at www.symantec.com.
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