March 17, 2009
Symantec pcAnywhere Format String Denial of Service
Note: Only the versions listed above are supported. Customers running non-supported versions should upgrade to the above mentioned non-vulnerable version. Details
Layered Defense informed Symantec of a format string vulnerability in Symantec pcAnywhere. This issue can be exploited by a malicious user to crash the application causing a denial of service. Successful exploitation requires local machine access.
Symantec engineers verified this issue exists on those supported products identified above. Product updates are available for supported affected products.
Symantec is not aware of any customers impacted by this issue, or of any attempts to exploit it.
Information on downloading and applying the upgrade is available from the following locations:
For Enterprise, Small & Mid-Sized Business (SMB) - Download the update from your normal support location
or, use the LiveUpdate option, if authorized, to install this update
Home and Home Office -
pcAnywhere users who regularly run LiveUpdate should automatically receive an updated (non-vulnerable) version. To ensure all available updates have been applied, users can run a manual LiveUpdate as follows:
Symantec takes the security and proper functionality of our products very seriously. As founding members of the Organization for Internet Safety (OISafety), Symantec supports and follows the principles of responsible disclosure. Symantec also subscribes to the vulnerability disclosure guidelines outlined by the National Infrastructure Advisory Council (NIAC).
Please contact firstname.lastname@example.org if you feel you have discovered a security issue in a Symantec product. A Symantec Product Security team member will contact you regarding your submission. Symantec strongly recommends using encrypted email for reporting vulnerability information to email@example.com. The Symantec Product Security PGP key can be found at the end of this message.
Symantec has developed a Product Vulnerability Response document outlining the process we follow in addressing suspected vulnerabilities in our products. This document is available below.
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Last modified on: Monday, 16-Mar-09 14:08:33