Using out-of-band technologies with ITMS 7.5 and 7.5 SP1

Article:DOC6628  |  Created: 2013-07-18  |  Updated: 2014-09-24  |  Article URL http://www.symantec.com/docs/DOC6628
Article Type
Documentation


Description



 

1. Out of Band Management Component no longer supported

The Out of Band Management Component (OOB) is no longer bundled with ITMS. This component was required to define, apply, and maintain the configuration of Intel® Active Management Technology (AMT). Though the OOB Management Component is no longer bundled, existing Real-Time System Manager features continue to function on supported IntelAMT computers.

When you perform an upgrade from earlier versions of IT Management Suite, the Out of Band Remover utility removes the Out of Band Management Component items from Notification Server and site servers. The Intel Setup and Configuration Software (SCS) database, commonly referred to as the IntelAMT database remains intact. The Out of Band Remover utility does not affect the Intel AMT firmware configuration settings on the client computers. If you have already installed a standalone Intel SCS server it is not affected by the OOBRemover utility.

For Intel AMT support, please use Intel AMT Configuration utilities, that are available for download from Intel.

http://www.intel.com/content/www/us/en/software/setup-configuration-software.html

For BroadCom DASH support, please use Broadcom Advanced Control Suite, that is available for download from BroadCom.

http://www.broadcom.com/support/ethernet_nic/management_applications.php

2. Symantec Out of Band Remover utility

Out of Band Management Component is removed during the upgrade to ITMS 7.5 or higher. An Out of Band Remover utility is installed.

Out of Band Remover utility performs the following:

  • Removes all Out of Band items from the Symantec Management Console.
  • Removes local Out of Band site servers and Intel SCS service from the local Notification Server.
  • Removes Out of Band task plug-ins from all client computers.
  • Removes all remote Out of Band site servers.

When the remote Out of Band site servers are removed, the Intel SCS Service remains on the remote site servers. Intel SCS database is not removed during the uninstall of the Out of Band site servers.

3. Using legacy data

You can continue using the configuration functionality of the AMT client computers, that Out of Band Management Component provided.

When the local site servers are removed, the database remains in place. You can download and install the latest version of SCS Server from Intel, migrate the existing database using the tools that Intel provides, and then you can continue using the local site servers.

For more information, please see Intel website directly.

http://software.intel.com/en-us/articles/download-the-latest-version-of-intel-amt-setup-and-configuration-service-scs

http://www.intel.com/content/dam/www/public/us/en/documents/guides/scs-user-guide.pdf

When the remote site servers are removed, both the database and the remote Intel SCS server remain in place.

To continue using the remote site servers, you need to do the following:

  • Download and install the latest version Intel SCS server, migrate the database, using the tools that Intel provides, and continue using the existing database.

OR

  • Download and install the version of Intel SCS Console that corresponds to the version of remote SCS Service that you have installed on the remote site servers.

For more information, visit Intel SCS website.

http://www.intel.com/content/www/us/en/software/setup-configuration-software.html

4. Symantec Out-of-Band Discovery Utility v1.0

OOB Discovery Utility is a stand-alone package that helps you check the endpoints in their environment and detect client computers with support of OOB technologies.

OOB Discovery Utility does the following:

  • Detects the endpoints with support of Intel vPro (AMT) technology.
  • Detects the endpoints with support of BroadCom DASH technology.
Background

Since Out of Band Management Component is no longer bundled with ITMS, Symantec now provides a separate discovery tool to help you detect client computers that support OOB technologies. After you install or upgrade to ITMS 7.5 or higher, you need download the OOB Discovery Utility that is attached to this article, install it, and the run the utility to detect endpoints with support of OOB technologies and to gather basic inventory of configuration for such client computers.

  • It shows you where OOB functionality can be used.
  • It shows what needs to be configured on client computers to expand endpoint management possibilities.
  • It lets you continue to use Real-Time System Manager solution capabilities
Description and installation

OOB Discovery Utility, provided by Symantec, is as standalone MSI package. It can only be installed on Notification Server version 7.5 or higher. Inventory Solution must be installed prior to OOB Discovery Utility installation.

You need to download the file that is attached to this article and then, do the following:

  1. Copy the Altiris_OOBUtilityInstall.msi file to a location on the Notification Server computer.
  2. Run the command prompt as an Administrator, and define the new location to which you copied the Altiris_OOBUtilityInstall.msi file.
  3. Run the following command line: msiexec /i Altiris_OOBUtilityInstall.msi
  4. In the installer Wizard that opens, click Next, then on the Choose Setup Type page, click Complete, and then click Next again.
  5. Click Install.
  6. After the installation is completed, click Finish.

Out-Of-Band Discovery Task uses the specific Out-Of-Band Discovery Package that is created in the NSCap folder on the NS Server.

OOB Discovery Utility creates specific new features in the Symantec Management Console.

  • A software delivery task under Job and Tasks > Samples > Real Time Console Infrastructure > Helper tasks.
  • Two new filters under Filters > Hardware Filters: AMT capable computers and DASH Capable Computers.
  • A new Out-of-Band Capable Computers report, under Reports > Remote Management > Real-Time Console Infrastructure.
  • A new data class OOB Capabilities.

You can use data class fields to create corresponding custom filters and reports.

Actions and parameters

To collect inventory about OOB capable client computers, you need to execute the Out-Of-Band Discovery Task on the previously discovered resources, that have the Symantec Management Agent running.

Once the task is completed, you can check the Out-of-Band Capable Computers report to see, if any client computers in your environment support OOB technologies and if they are configured for out-of-band management or not.

Custom reports, targets, save searches or filters can also be created based on the collected OOB inventory.

Utility collects the inventory data about Intel AMT using the following parameters:

  • System UUID
  • Is the corresponding WMI provider installed
  • Is the computer AMT Capable
  • Is AMT Enabled
  • Is AMT Configured
  • Is HECI (Management Engine Driver) installed
  • Version of HECI (Management Engine) driver
  • Version of AMT

Following actions need to be taken if critical parameters are detected as false:

  • AMT Enabled == false
  • You should enable Intel AMT in BIOS

  • HECI Driver Installed == false
  • You should install HECI (Management Engine) driver

  • AMT Configured == false
  • You should configure the endpoint using Intel RCS server

Utility collects the inventory data about Broadcom DASH using the following parameters:

  • System UUID
  • Is the corresponding WMI provider installed
  • Is the computer DASH Capable
  • Is DASH Enabled
  • Is DASH Configured
  • Is BMAPI installed
  • Version of BMAPI driver
  • Version of DASH

Following actions need to be taken if critical parameters are detected as false:

  • DASH Enabled == false
  • You should enable management engine in BIOS

  • Broadcom WMI Provider Available == false
  • You should install Broadcom Advanced Console

  • DASH Configured == false
  • You should configure endpoint using Broadcom utilities (Broadcom Advanced Console)


Attachments

Symantec Out-of-BandDiscovery Utility v1.0.MSI
Altiris_OOBUtilityInstall.msi (4.1 MBytes)


Article URL http://www.symantec.com/docs/DOC6628


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