Alert conditions on an Enterprise Vault server

Article:DOC7427  |  Created: 2014-05-23  |  Updated: 2014-09-15  |  Article URL http://www.symantec.com/docs/DOC7427
Article Type
Documentation


Description



This document contains descriptions of alert conditions identified on an Enterprise Vault server, the effects that these conditions cause, and some remedial actions.

Alert ‘Enterprise Vault site web app port’

If you change the default ports used to access the Enterprise Vault Web Access application, all the virtual directories from the Default web site are affected and existing shortcuts no longer work.

For more information, see Customizing the port or protocol for the Enterprise Vault Web Access application

Alert ‘Default site schedule or task schedule are either disabled or set to run 24×7’

By default each archiving task uses the task schedule or the default Site schedule. Enterprise Vault automatically archives from mailboxes when the task runs according to the schedule. If the schedule is set to run 24×7, then the archiving task only runs automatically once each day. If the schedule is disabled, then the archiving task never runs automatically.

For more information, see Mailboxes are only archived when performing a Run Now on the Archiving Task, not during schedule

Alert ‘Enterprise Vault site cache location’

Enterprise Vault uses a cache location in which to store temporary files for the Indexing service, for Vault Cache clients, and for File System Archiving. If you disable the cache location, these components are adversely affected.

For more information, see Storage requirements for the Enterprise Vault cache folder

Alert ‘Enterprise Vault mailbox archiving task thread count’

By default, Enterprise Vault uses five archiving threads, and you can change this value to tune performance. However, we do not recommend that you exceed a value of 15.

For more information, see Explanation of the Enterprise Vault (EV) Mailbox Archiving Task Schedule function

Alert ‘Archiving task in reporting mode’

When an Exchange mailbox task is in report mode, it does not perform the processing that is done in other modes. Instead, it produces a report which shows the archiving and shortcut processing the task would complete when run normally. This can be helpful during troubleshooting, but you must run the task in normal mode to complete the processing.

For more information, see How to use Report Mode to test the Exchange Mailbox task

 

Alert ‘Disabled from Running at Start up’

Some tasks are not configured to run automatically on startup, and require manual intervention. You should set the tasks’ startup type to automatic.

For more information, see How to edit the Startup properties of an Enterprise Vault Service

Alert ‘Number of items per pass is not default’

This value has been changed from its default of 1000. Generally a lower value allows for additional mailboxes to be processed in the scheduled window, and a higher value is suitable when the number of mailboxes is relatively small compared to the length of the scheduled window.

For more information, see Explanation of the Enterprise Vault (EV) Mailbox Archiving Task Schedule function

Alert ‘Backup status for index location is read only’ or ‘Vault Store backup status’

Enterprise Vault lets you place vault stores and index locations in backup mode for the duration of a data backup. Enterprise Vault does not write any data into vault store partitions or index locations while they are in backup mode. Once the data backup is done, you should clear backup mode.

For more information, see About Enterprise Vault backup mode

Alert ‘Shopping location in not on local drive’

Enterprise Vault does not support the use of non-local disks for the shopping location. This includes network attached storage (NAS), UNC paths, and EMC Centera devices.

For more information, see Where can shopping basket information be located in Veritas Enterprise Vault (tm) for Microsoft Exchange?

Alert ‘Mailboxes have been provisioned but not enabled’

Mailboxes must be enabled for archiving to occur.

For more information, see Enabling archiving for new mailboxes

Alert ‘Mailboxes that have entries in the Enterprise Vault database but which are not in any provisioning group’

Mailboxes that are enabled but are not in any provisioning group cannot be archived. If the mailbox should not be archived, you should disable the mailbox. Otherwise ensure that these mailboxes are provisioned.

For more information, see Event ID 41133 is generated during a Exchange Provisioning Task run. Mailboxes are not part of a provisioning group or deleted from Exchange

Alert ‘Add server to Intranet Zone property in Exchange Policy is not set’

To avoid Internet Explorer security pop-up alerts, configure users’ desktops so that they automatically add the Web Access application computer to the Internet Explorer local intranet zone.

For more information, see Add server to intranet zone (Exchange Outlook setting)

Alert ‘Clustering registry hive found’

Additional configuration must be completed before you can cluster a new or existing Enterprise Vault installation in a failover cluster.

For more information, see Preparing to cluster Enterprise Vault with Windows Server Failover Clustering

Alert ‘RestoreShortcutBody registry has been found’

‘RestoreShortcutBody’ allows you to recreate the shortcut content in existing shortcuts. This generates considerable load on the Enterprise Vault server and the Exchange server, including many entries in the Exchange transaction logs and decreases in the responsiveness of the Enterprise Vault server. Use this feature with caution.

For more information, see How to modify shortcut content without restoring archived items - RestoreShortcut

Alert ‘NoMonitor registry has been found’

The Admin Service automatically monitors memory and disk space resources, and logs warnings in the Application Log if necessary and, in extreme cases, shuts down Enterprise Vault services. This alert indicates that this monitoring is disabled.

For more information, see NoMonitor

Alert ‘The total Virtual Memory in is close to exceeding the Indexing memory throttling threshold’ ‘The total Virtual Memory in use on xxx has exceeded the Indexing memory throttling threshold’

Indexing memory is close to being limited, or is already being limited.

For more information, see Indexing memory throttling threshold (Computer Properties Indexing setting)

Alert ‘FSA target in backup mode’

When the file server is in FSA backup mode, security group members are prevented from recalling files from placeholders.

For more information, see Using FSA backup mode to prevent file recalls



Article URL http://www.symantec.com/docs/DOC7427


Terms of use for this information are found in Legal Notices