Removing existing antivirus and firewall products

Article:HOWTO94437  |  Created: 2013-12-03  |  Updated: 2014-05-15  |  Article URL http://www.symantec.com/docs/HOWTO94437
Article Type
How To



Removing existing antivirus and firewall products

To get the best performance from Symantec Endpoint Protection, you must remove any Symantec or other antivirus or firewall product before installing your agents. These programs intercept risky communications with your computers. The programming mechanisms intercepting these risky communications might interfere with the proper functioning of your Cloud Endpoint Protection Agents. To ensure that these products are removed from your endpoints, the installation program blocks the agent install until those applications are removed.

The installation program automatically removes other Symantec and Norton AntiVirus or firewall products as well as tested, antivirus, or firewall product removal tools. The identified applications appear on an Incompatible Applications page where you are prompted to remove them. With user authorization, the installation program launches that product's own Windows Add/Remove Programs tool.

Note:

The automatic removal of an incompatible application manages that program's removal tool. If you encounter difficulty with the uninstall of that application, please contact customer support group for that product.

Whenever the installation program encounters an antivirus or a firewall application with an untested Windows Add/Remove Programs tool, the program is identified as incompatible. You must intervene to remove these applications. The installation program's automatic removal tool and incompatible program identification feature is only available in attended or full UI mode.

Once the automatic uninstall operation is finished, the endpoint computer restarts and the agent installation continues. If you manually uninstalled the incompatible product, you must manually restart the Cloud Endpoint Protection Agent install program.

Please uninstall any antivirus program or firewall program from your computer before installing Endpoint Protection. Uninstalling such programs is important even if the install program fails to detect the program or identifies it as incompatible. Running multiple antivirus or firewall programs simultaneously is inherently dangerous; the potential for interference between the applications is too risky to ignore. We encourage you to report these cases to Symantec.cloud clicking the Support link in the Management Console banner.

In larger environments, you may prefer to use your customary techniques to uninstall software from your endpoints. If you perform these operations using Microsoft Active Directory, ensure that the application you remove is also removed from the policy governing these endpoints. This precaution prevents the reinstallation of an application based on your Active Directory policy.

When endpoints run less common antivirus or firewall products, or unrecognized versions of a product, install program may not detect the potentially conflicting product. Potentially incompatible products must always be removed for best results with Symantec Endpoint Protection.

We provide automatic removal of antivirus or firewall software for these products:

Table: Auto-removable Symantec Endpoint Protection, Endpoint Protection Small Business Edition versions

Version

Endpoint Protection Small Business Edition

Symantec Endpoint Protection

11.0.7200.1147

N/A

SEP 11.0 RU7 MP2

11.0.7300.1294

N/A

SEP 11 RU7 MP3

11.0.3001.2224

N/A

SEP 11 MR3

11.0.4000.2295

N/A

SEP 11 MR4

12.0.1001.95

SEP SBE 12.0

N/A

12.0.122.192

SEP SBE 12.0 RU1

N/A

12.1.671.4971

SEP SBE 12.1

SEP 12.1

12.1.1000.157

SEP SBE 12.1 RU1

SEP 12.1 RU1

12.1.1101.401

SEP SBE 12.1 RU1-MP1

SEP 12.1 RU1-MP1

12.1.2015.2015

SEP SBE 12.1 RU2

SEP 12.1 RU2

12.1.2100.2093

SEP SBE 12.1 RU2 MP1

SEP 12.1 RU2 MP1

12.1.3001.165

SEP SBE 12.1 RU3

SEP 12.1 RU3

Table: Auto-removable Norton products

Product

Version

Norton AntiVirus

  • 2008

  • 2009

  • 2010

  • 2012

  • 2013

  • 2014

Norton Internet Security

  • 2008

  • 2009

  • 2010

  • 2012

  • 2013

  • 2014

Norton 360

Versions 4.0 and 5.0

Table: Other auto-removable products

Product

Version

McAfee

McAfee SaaS Endpoint Protection

Trend Micro

Worry Free Business Security Services

Worry-Free Business Security Standard/Advanced 7.0

Worry-Free Business Security Standard/Advanced 8.0

Sophos

Endpoint Security & Data Protection 9.5

Kaspersky

Business Space Security 6.0

Anti-Virus for Windows Workstations 6.0

Endpoint Security 10 for Windows (for workstations)

Windows InTune

Endpoint Protection

If the Endpoint Protection install program does not detect the product installed on your computer, please submit the details of the undetected product to us. Use the Request Form found by clicking the Support link in the Management Console banner. Please enter the:

  • Name of the manufacturer

  • Name of the product

  • Version of the installed product

Your contribution is appreciated.

To assist you in removing antivirus and firewall products from your computers, Symantec Support suggests that you review this listing of vendor-specific removal tools.

See Uninstalling antivirus and firewall products.

See Downloading the Package


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