Downloading an ISO image and installing the ISO image on the NetBackup 5020 appliance

Article:HOWTO95170  |  Created: 2014-02-05  |  Updated: 2014-02-05  |  Article URL http://www.symantec.com/docs/HOWTO95170
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Downloading an ISO image and installing the ISO image on the NetBackup 5020 appliance

The following procedure explains how to download an ISO image from Symantec's FileConnect website to a local computer (such as a Windows personal computer) and reimage an appliance with the downloaded ISO. You need your maintenance serial number to access FileConnect. You can find your serial number on the license certificate you received with your initial purchase or on your Version Upgrade Notification. If you need help locating your serial number, contact Symantec Customer Care.

Note:

Due to the bandwidth required to install an ISO image through the IPMI network, the ISO installation works best if the appliance and the remote computer are located at the same physical site. If you try to remotely reimage an appliance over a WAN, the process can fail. Therefore, Symantec does not recommend performing an ISO reimage over a WAN.

If a firewall exists between the appliance and the remote devices that manage the appliance, certain ports must be open for this procedure. For a list of the affected ports, refer to the following tech note on the Symantec Support website:

http://www.symantec.com/docs/TECH178497

To download an ISO image and reimage an appliance

  1. From a local personal computer, use a browser to access Symantec FileConnect.

  2. On the Enter Serial Number page, log in with the maintenance serial number that is associated with your appliance. The maintenance serial number begins with an M and is not the serial number of the physical appliance (e.g. SYM0123456).

    Continue to follow the FileConnect prompts until you have downloaded the new Deduplication Appliance Software ISO image. If you need help with the FileConnect website, click the FAQ link on the black header at the top of the page. This FAQ includes a user guide and frequently asked questions.

    The final step in the download process asks you to specify a destination directory on the local PC for the software download.

    Warning:

    To prevent technical or service issues with your appliance, ensure that you download the correct ISO image for your appliance model and series. These images are for use only with the correct physical appliance type. If you have purchased a 52xx Appliance that is under a current Symantec Support contract, you are only authorized to download and install on that appliance the ISO image for the 52xx Appliance. If you have purchased a 50xx Appliance that is under a Support contract, you are only authorized to download and install on that appliance the ISO image for the 50xx Appliance. Use of any ISO image that is not authorized for the correct physical appliance type may cause errors and malfunctions, and may void the warranty rights that Symantec provides for that physical unit.

  3. From the local PC, start the IPMI web console.

  4. In the left panel, in the Device Configuration section, click Start KVM.

  5. In the pop-up that appears, click OK to open the file.

    Make sure that the pop-up blocker in your browser is not enabled.

    If a security pop-up message appears for the Java iKVM Viewer, click Run.

    For more information on the Java security warning, see the following tech note on the Symantec Support website:

    http://www.symantec.com/docs/TECH212531

  6. At the top of the Java iKVM Viewer terminal window that appears, click Virtual Device > Virtual Media from the menu.

    The Virtual Media pop-up that appears is your virtual DVD drive.

  7. In the Virtual Media pop-up, click Open Image.

  8. Use the pull-down menu to the right of Look In to navigate to the ISO image that you downloaded.

    When you locate the ISO image file that you need, click the image file itself and then click Open.

  9. On the Virtual Media window, make sure that the ISO image you selected appears in the Image file name and full path field.

  10. Click Plug In.

  11. Click OK.

  12. Shut down and then restart the appliance.

    Perform the following steps to shut down the appliance:

    • In the web console, in the left panel, under Device Configuration, click Boot OS.

    • In the right panel, select Shutdown and click OK.

    • On the cautionary pop-up windows that appears, click OK.

    • On the confirmation pop-up window that appears, click OK.

    Wait about 30 seconds and then perform the following steps to boot the appliance:

    • Under Device Configuration, click Boot OS.

    • In the right panel, select Boot and click OK.

    • On the confirmation pop-up window that appears, click OK.

  13. Monitor the installation process in the Java iKVM Viewer window.

    The installation process can take 40 minutes or more.

    If the Java iKVM Viewer times out, you may have to periodically update the web browser during the installation.

    Note:

    The IPMI ISO installation is sensitive to the quality of the network connection. If an installation failure occurs, try the installation again. If the problem persists, try to improve the quality of the IPMI network connection. You can also burn the ISO image onto a DVD and install it with a USB DVD-ROM drive that you physically connect to the appliance.

  14. After the welcome message appears, log into the NetBackup Appliance Shell Menu as sysadmin.

    Type the password at the Password: prompt. By default, the password is P@ssw0rd.

    After you type the password, the system responds with the shell menu.

  15. Type logout and press Enter to log out of the shell menu.

  16. Refer to the Deduplication Appliance Software Getting Started Guide to configure the software.

See Downloading an ISO image and installing the ISO image on the NetBackup 5030 appliance


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