Enterprise Vault Event 3305 Errors - Troubleshooting Digest

Article:HOWTO95556  |  Created: 2014-04-17  |  Updated: 2014-11-03  |  Article URL http://www.symantec.com/docs/HOWTO95556
Article Type
How To


Subject


Information on resolving the most common problems related to Enterprise Vault (EV) Event ID 3305/ V-437-3305. Event 3305 can occur in EV for numerous reasons with many accompanying event IDs.  Event 3305 generates when the EV server cannot access the EV system mailbox.

The table below illustrates more information about the error.  Pay close attention to the event category, exception and description line within the Event ID.  These identifiers help determine the cause of the error and point to the resolution.
 

Sample Event Example Description
Event ID 3305 Relates to the Symantec Enterprise Vault Error message number
Event or Task Category Archive Task, Journal Task or Public Folder Task Identifies the Enterprise Vault process that generated the error
Description The Task 'X' failed to log on to Exchange server 'X'. Ensure that the server is running and that the Vault account has sufficient permissions on the server Illustrates that a program fault occurred at the time of execution


This Event ID might be generated under several scenarios. Click on any of the technotes in the list below for links to available solutions:

Description of Issue Article #
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to Exchange permissions TECH42988
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to address list access issues TECH61184
Event 3305 and 2256, 2258 or 2949: Archiving task fails to start due to incorrect stored credentials TECH150585
Event 3305 and 2256, 2258 or 2949: Archiving task fails due to Exchange unavailability TECH64757
Event 3305 and 2256, 2258 or 2949: Archiving task fails when Exchange set to use RPC encryption TECH153405
Event 3305 and 2256, 2258 or 2949: Archiving task fails to connect when using a Network Load Balancer (NLB) TECH146340
Event 3305 and 2256, 2258 or 2949: Varonis Auditing Software monitoring Exchange 2010 CAS Servers causing Archiving tasks to fail. TECH191097
Event 3305 and 2256, 2258 or 2949: Archiving tasks fail due to corrupt or excessive number of Outlook mail profiles TECH190174
Event 3305 and 2258: The Journal Archiving task and the JournalMailboxManager process get into an Exclusive Lock problem race condition TECH216602

 

 


Supplemental Materials

SourceEvent ID
Value3305
Description

The Task 'Journal Task for server_name' failed to log on to Exchange server 'server_name' using mailbox 'mailbox@domain.com'.
Please ensure that the server is running and that the Vault account has sufficient permissions on the server.




Article URL http://www.symantec.com/docs/HOWTO95556


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