Removing all Symantec Macintosh programs remotely running SymantecRemovalTool through the Symantec Administration Console for Macintosh

Article:TECH103252  |  Created: 2007-01-30  |  Updated: 2008-01-03  |  Article URL
Article Type
Technical Solution


You want to uninstall all Symantec Macintosh products on one or more Mac OS X clients, using the Symantec Administration Console for Macintosh server


The SymantecRemovalTool utility can be used to remove all versions of Symantec Macintosh products from your Mac OS X clients.
To removal all Symantec Macintosh products on your client computers, first deploy the SymantecRemovalTool script, and then run the download script command.

  • SymantecRemovalTool is provided for your convenience only and is not a supported utility.
  • This script removes all files and folders that Symantec OS X products (except Symantec Administration Console for Macintosh files) create. Therefore, you lose all files that reside in those folders, including any that you have created.
  • This modification of RemoveSymantecMacFiles requires no user input when run as root.
  • This script is designed to be pushed out using Symantec Administration Console for Macintosh or Apple Remote Desktop.
  • SymantecRemovalTool does not remove Symantec Administration Console for Macintosh client software.

To deploy the SymantecRemovalTool script:
  1. Download
  2. Double-click the file that you downloaded.
  3. The file is expanded.
  4. Open the SymantecRemovalTool folder.
  5. Move the SymantecRemovalTool.command script to a central location, like /Shared Items/Public.
  6. Open Terminal.
  7. Type the following to change to the Symantec Administration Console for Macintosh Tools directory:
    cd "/Library/Application Support/Symantec/SMac/Tools"
  8. Press Return.
  9. In Terminal, type the following to run the syminstall package tool and digitally sign the SymantecRemovalTool script:

    sudo ./syminstallpackage --script="/Shared Items/Public/SymantecRemovalTool.command" --wrappername=/Library/WebServer/Documents/SymantecRemovalTool.command.tgz --keyid=1

  10. Press Return.
  11. Type your administrator password.
  12. No characters appear.
  13. Press Return.
  14. Exit Terminal.

For additional information on how to use the SymInstallPackage tool, please read the SymInstallPackage Reference.

To run the Download Script command
  1. Open Symantec Administration Console for Macintosh.
  2. Click Send Commands.
  3. Choose the clients or groups where you want to send the new preferences.
  4. Under Send Command Options, click Send command to all clients or Send command to clients and groups checked above.
  5. Next to Command, choose Download Script.
  6. Click Specify Preferences.
  7. On the Install Software page, complete the following information:
    • Command Label: The name that you assign to your command. The name appears in the Command log after you issue the command.
    • Command Expires: The time period in which the command is active. Enter a number, and then specify the period in days, weeks, or months.
    • Command Key ID: The integer by which the public key is identified at both the server and the client.
    • Key Password: The password that corresponds to your Key ID.
    • Script Package URL: An FTP or HTTP address from which the client downloads the desired Script Package.
  8. Click Command.

    Example of step 7:
    • Command Label:Remove All SymSoftware from iMac G5
    • Command Expires: 1 Day
    • Command Key ID: 1
    • Key Password: ********
    • Script Package URL: http ://

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