How to uninstall Symantec Antivirus, Symantec Endpoint Protection,and Symantec Endpoint Protection Manager, and what to do if that fails

Article:TECH104790  |  Created: 2008-01-23  |  Updated: 2012-03-30  |  Article URL http://www.symantec.com/docs/TECH104790
Article Type
Technical Solution


Issue



You want to know how to uninstall Symantec Antivirus, Symantec Endpoint Protection,or Symantec Endpoint Protection Manager.. Or you have already removed the program from Add/Remove programs and that failed.


Error




Environment




Cause




Solution



    · Go to Add/Remove Programs and remove the program
    · Reboot
    · Try install
    · If that fails, follow the manual removal process.
    · Try the install again
    · If that fails, run the cleanwipe utility. As a precaution, have a backup of the OS before using utility (This utility is provided by Symantec Technical Support)
    · Search for and remove any old Symantec Endpoint Protection .MSI files.
    · Install new version



References
Please follow the link provided for the manual removal instructions in the following document:




Supplemental Materials

Description


Legacy ID



2008042314291548


Article URL http://www.symantec.com/docs/TECH104790


Terms of use for this information are found in Legal Notices