Cannot exit from the Ghost Virtual Boot Partition

Article:TECH107980  |  Created: 2001-01-13  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH107980
Article Type
Technical Solution

Product(s)

Environment

Issue



You ran a Ghost Console Task, and the client computer restarted into the Ghost Virtual Boot Partition. Ghost displayed errors or did not otherwise complete the Task, and the client computer does not restart into Windows. You want to know how to restart the computer into Windows. You are using an enterprise Ghost version.


Solution



Ghost can get "stuck" in the boot partition when Ghost fails, such as when the Ghost Client cannot obtain an IP address from the DHCP server.


If you are using Ghost Solution Suite 2.5 or newer with WinPE:
  1. Get to a command prompt in the PE environment.
  2. Navigate to the Ghost folder.
  3. Type in the following line:
    gdisk32 /revert
    Where is the number of the hard driver your boot OS is on.
    • If you are not sure what the drive number is, run gdisk32 with no parameters and it will report your drive numbers.
    • If you are unable to find the Ghost folder or gdisk32, you will need to make a WinPE boot disk with gdisk32 included and run the line "gdisk32 /revert

If you are using Ghost Solution Suite 2.0 or earlier or if you are using DOS in Solution Suite 2.5:
  1. Stop Ghost and go to a DOS prompt:
    • If running the Ghost DOS client, NGctdos.exe, type Ctrl+X
    • If running the Ghost executable, Ghost.exe, type Ctrl+C
  2. Change to the Ghost directory.
  3. Type cd Ghost
  4. Type ngctdos -hide
    This command hides the Ghost Boot Partition, makes the Windows partition active, and restarts the computer.

If the problem continues, follow these steps to clean boot into MS-DOS or PC-DOS:
  1. Restart the computer.
  2. When you see the message "Starting MS-DOS" or "Starting PC-DOS" on the screen, press F8.
  3. At this point, MS-DOS or PC-DOS will step through the Config.sys and Autoexec.bat files line-by-line, prompting you to press Y or N to confirm loading this driver/parameter into memory. Confirm (press Y) only for the following lines:

    From Config.sys:
    Device=himem.sys
    Files=50
    Buffers=20
    Stacks=9,256


    From Autoexec.bat:
    Path=c:\windows;c:\dos
    set temp=c:\temp


    At this point you can use the command prompt.
  4. Type cd ghost
    This changes to the Ghost directory.
  5. Type ngctdos -hide
    This command hides the Ghost Boot Partition, makes the Windows partition active, and restarts the computer.

If the previous steps do not solve the problem, then use GDisk to manually make the same changes as the previous commands.

To use GDisk to configure the computer to restart into Windows
  1. Type Gdisk 1
    This command displays status information regarding the partitions. Examine the information to determine the partition number of the virtual partition.
  2. Delete the virtual partition. Type Gdisk 1 /del /p:y
    where y is the partition number of the virtual partition.
  3. Activate the primary partition. Type Gdisk 1 /act /p:x
    where x is the partition number of the Windows partition.
  4. If GDISK cannot see the hard drive and the client hangs at "Loading PC-DOS", boot to a floppy and mount the C: drive. Change to the GHOST directory and run NGCTDOS.EXE -HIDE.
  5. Restart the computer.

The computer will restart into the Windows partition.




References
Related information

Cannot start Windows after starting a Ghost 2003 task from Windows
How to use GhReboot
How to restart the computer into Windows after using Ghost 2003





Legacy ID



2001121316082525


Article URL http://www.symantec.com/docs/TECH107980


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