Policy Acceptance Report does not generate accurate results in Response Assessment Module (RAM)
|Article:TECH114871|||||Created: 2008-01-02|||||Updated: 2013-11-04|||||Article URL http://www.symantec.com/docs/TECH114871|
When generating the Policy Acceptance Report, expected users are not displayed in the report.
The response date is outside the scope of the date range. By default, the date range specified is the current date. Also, the response date is the actual date of when the policy was initially accessed - not accepted or delined - by a user. This date does not change. Therefore, the default Policy Acceptance Report will only display users who first accessed the policy on the same day.
Modify the date range to include the first day that a policy was made available to users.
1. In the Policy Acceptance Report, change the start date to a date before the policy was made available to users.
2. Set the end date to today's date.
3. Click Generate Report.
Article URL http://www.symantec.com/docs/TECH114871