Error "Symantec Management Server Error" occurs for several Dell Client Manager pages with Symantec Management Platform 7.0 SP4

Article:TECH122158  |  Created: 2010-02-18  |  Updated: 2011-01-03  |  Article URL http://www.symantec.com/docs/TECH122158
Article Type
Technical Solution


Issue



DCM will not load several web parts in Dell Client Manager 3.1 once Symantec Management Platform 7.0 SP4 is installed.

 

The webpart will display the following error in its frame:

 

"Symantec Management Server Error

An error has occurred that prevents Symantec Management Console displaying correctly


Environment



Dell Client Manager 3.1

Symantec Management Platform 7.0 SP4


Cause



Changes to the Symantec Management Platform 7.0 SP4 make the web.config no longer compatible.  This is a product defect that will be resolved permanently in a future build of Dell Client Manager.


Solution



The current workaround to this issue is to replace the web.config for Dell Client Manager 3.1 once Symantec Management Platform 7.0 SP4 has been installed.

The current web.config can be found here:

c:\Program Files\Altiris\Dell Client Manager\Web\web.config

Replace this web.config with the one attached to this KB to resolve this issue.


Attachments

Web_config_DCM31_SMP7SP4.zip (5 kBytes)


Legacy ID



51530


Article URL http://www.symantec.com/docs/TECH122158


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