Problems during remote install of Symantec Mail Security for Microsoft Exchange using SMSMSE console: Unable to determine SMSMSE port. Using default of 8081

Article:TECH123131  |  Created: 2010-01-09  |  Updated: 2013-10-18  |  Article URL http://www.symantec.com/docs/TECH123131
Article Type
Technical Solution

Product(s)

Issue



You are trying to push installation\Upgrade of Symantec Mail Security for Microsoft Exchange for Console and getting following error message.

"Unable to determine SMSMSE port. Using default of 8081. Check the server to verify install successfully completed on server. Server has been added to management tree".

Symptoms
Here is the screenshot below of error message details above.




 


Cause



You are trying to install from a console which is installed on a workstation.

In order to push the installation\upgrade, you can push it from a local exchange server or you can use the Symantec Mail Security for Microsoft Exchange console as well.

You have modifed vpremote.dat file on the parent server, from where you wish to push the installtion\upgrade. Syntax of vpremote file is not correct.

Some common reasons for customizing remote server installation settings in vpremote.dat file are mentioned below.

There may be cases in which you want to customize the installation of Mail Security on a remote Exchange server. For example, you might want to change the following settings:

1. Installation location

2. Default email address for notifications

3. Stop/start of IIS


Solution



 

If you have tried from a console which is installed on a workstation and not the actual Exchange server:

1. Please remove the contents of the following folder on Parent Exchange server \Program Files\Symantec\CMaF\2.1\bin\Products\SMSMSE\6.5\Remote Install Files.

2.Remove any SMSMSE folder in the \Program Files\Symantec\SMSMSE or SMSMSE60install folder.

3.Remove Symantec Mail Security for Microsoft Exchange from Add\remove Programs.

4. Install Symantec Mail Security for Microsoft Exchange on your Exchange server.

Installing Mail Security on a remote server:


 You must be logged on as a member of the administrator group on the local computer and have domain administrator privileges on all remote computers on which you want to install Mail Security.

When installation is complete, a Mail Security icon is placed on the computer desktop.

Note: You should not use the remote installation procedures if you are installing the product on cluster server nodes.
See “About installing Mail Security in a Microsoft Cluster” on page 41 of the Implementation Guide.

To install Mail Security on a remote server

  • In the console on the toolbar, click Assets.
  • In the Asset Management window, in the sidebar under Tasks, click Install/Upgrade server(s).
  • In the Select Server(s) window, in the Servers and server groups list, highlight one or more servers and click the >> command icon.
  • Under Server options, check Keep installation files on server(s) to maintain the installation files on the server.
  • Check Send group settings to apply group settings.
    If unchecked, existing server settings are retained. Future changes that are made to the server group are applied to the server.
  • Click OK, and then click Close.

 



 




Legacy ID



2010021015160854


Article URL http://www.symantec.com/docs/TECH123131


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