'Error encountered while attempting to prepare the Message Store 'Mailbox Store (SERVER01)' when opening a recovery point using the Granular Restore Option (GRO).

Article:TECH128361  |  Created: 2010-01-02  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH128361
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Article Type
Technical Solution

Product(s)

Subject

Issue



When attempting to open a recovery point using the Granular Restore Option (GRO) in Backup Exec System Recovery (BESR), the error below is seen (Figure 1).


Error



Figure 1:


Solution



This issue is resolved in Service Pack 4 (9.0.4) for Backup Exec System Recovery (BESR).


Supplemental Materials

SourceETrack
Value2011794
Description

When you open a recovery point with GRO 2010, you get the error "Error encountered while attempting to prepare the Message Store 'Mailbox Store (SERVER01)'


SourceETrack
Value2516970
Description

When you open a recovery point with GRO 2010, you get the error "Error encountered while attempting to prepare the Message Store 'Mailbox Store (SERVER01)'


Legacy ID



348355


Article URL http://www.symantec.com/docs/TECH128361


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