How to add a license (slf file) to CCS (Control Compliance Suite ) using the license executable file.

Article:TECH131009  |  Created: 2010-01-17  |  Updated: 2014-01-09  |  Article URL http://www.symantec.com/docs/TECH131009
Article Type
Technical Solution


Issue



Unable to add license through the CCS console or add license feature.
 


Error



license expired

 

UTC,LOCAL,HOSTNAME,SEVERITY,CATEGORY,PNAME,PID,MTNAME,MTID,METHOD,SRCFILE,SRCLINE,INDENT,MESSAGE
2012-04-10 09:48:00.203,2012-04-10 10:48:00.203,MyHOSTNAME,Information,ProductVersionInfo,AppserverService,2476,,3,ThreadStart_Context,,0,0,AppserverService [SuiteVersion=10.50.530.20300] [ExecutingAssemblyVersion=10.50.530.20000] [CLRVersion=2.0.50727.4216] [OSVersion=Microsoft Windows NT 6.0.6002 Service Pack 2] [PROCESSOR_ARCHITECTURE=x86:2]
2012-04-10 09:48:00.109,2012-04-10 10:48:00.109,MyHOSTNAME,Error,AppServer.Server,,0,,0,slic_cpp.LicenseInfo.FeatureName,,0,0,
2012-04-10 09:48:00.250,2012-04-10 10:48:00.250,MyHOSTNAME,Error,AppServer.Service,,0,,0,slic_cpp.LicenseInfo.FeatureName,,0,0,
2012-04-10 09:48:00.250,2012-04-10 10:48:00.250,MyHOSTNAME,Error,Symantec.CCS.Common,,0,,0,slic_cpp.LicenseInfo.FeatureName,,0,0,

Solution



  1. add the new licenses
  2. Run to <install directory>\Program Files\Symantec\CCS\Reporting and Analytics\Directory Support Service\Symantec.CSM.LicenseUtil.exe
  3. Browse to add the Symantec Enterprise License Service (ELS) licenses.
  4. Select Add Licenses...
  5. Unzip the file before selecting the license.
  6. Select the latest license slf file.
  7. After the licenses is added the Status: should reflect : The License file PATH is successfully added.
  8. The process is now complete.


Legacy ID



2010031711554753


Article URL http://www.symantec.com/docs/TECH131009


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