How to change the SMTP port number used for notifications in Symantec System Recovery.

Article:TECH141916  |  Created: 2010-10-14  |  Updated: 2014-06-12  |  Article URL http://www.symantec.com/docs/TECH141916
Article Type
Technical Solution



Issue



How to change the SMTP port number used for notifications in Symantec System Recovery/Backup Exec System Recovery to a different port number

 


Cause



By default, Symantec System Recovery (SSR) / Backup Exec System Recovery (BESR) uses the standard SMTP port 25 when sending SMTP notifications.  Some mail servers have this SMTP port number altered from the default of 25, in this case, it is necessary for SSR / BESR to be configured to use this different port.

(Note: SSR cannot be configured to use SSL\TLS encryption through a specific port. Thus, some email servers such as GMAIL may reject the traffic. For a workaround with Gmail, click here: http://productforums.google.com/forum/#!category-topic/apps/mail-settings/oCwPE2o_oCM)

 


Solution



To change the SMTP port, first setup either SNMP or SMTP notifications in the software and restart the Symantec System Recovery / Backup Exec System Recovery service.  Without the notifications being setup first, the configuration file is not created.  Once the notification is enabled within SSR / BESR, the following procedure will allow the altering of the default SMTP port:

 

 1. Stop the Symantec System Recovery / Backup Exec System Recovery service
 2. In Notepad, edit the Symantec System Recovery.notify.xmlBackup Exec System Recovery.notify.xml located in the following location:

For Windows Server 2003 / 2003 R2 and Windows XP:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec System Recovery
C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery


For Windows Server 2008 / 2008 R2 / 2012 / 2012 R2 and Windows Vista / 7 / 8 / 8.1:
C:\ProgramData\Symantec\Symantec System Recovery
C:\ProgramData\Symantec\Backup Exec System Recovery

Note:  The ProgramData folder is a hidden folder.  Windows must be set to show hidden files and folders:
Go to Organize > Folder and Search Option
Click the View tab
Select Show hidden files and folders and click OK

 3. In the file find the following tags:

<ServerPort vt="23">25</ServerPort>            ←Change the value of 25 to whatever port number the SMTP server is set to use.

 4. Start the Symantec System Recovery / Backup Exec System Recovery service.

 




Article URL http://www.symantec.com/docs/TECH141916


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