Adobe Reader X layer error when opening a PDF file - Microsoft Visual C++ Runtime Library. Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe

Article:TECH146060  |  Created: 2010-12-13  |  Updated: 2010-12-13  |  Article URL http://www.symantec.com/docs/TECH146060
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Environment

Subject

Issue



After an Adobe Reader X layer has been created and then activated, a "Microsoft Visual C++ Runtime Library.  Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe" error is thrown when opening a PDF file.


Error



Microsoft Visual C++ Runtime Library.  Program: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe


Environment



SWV 6.2.1562 and 6.3.2059 running on Windows XP and 7.


Cause



C:\FSLRDR\#\SID\[LOCALAPPDATA]\Adobe\Acrobat\10.0 Access denied on a CreateFile
Followed by a path not found to the same Virtualized location (so C:\users\User\Local\Adobe\Acrobat\10.0).

Date & Time: 11/22/2010 11:00:58 AM
Event Class: File System
Operation: CreateFile
Result: ACCESS DENIED
Path: C:\fslrdr\4\S-1-5-21-112207788-4146261813-2174563352-1000\[_B_]
LOCALAPPDATA[_E_]\Adobe\Acrobat\10.0
TID: 508
Duration: 0.0000266
Desired Access: Read Attributes
Disposition: Open
Options: Open Reparse Point
Attributes: n/a
ShareMode: Read, Write, Delete
AllocationSize: n/a

In fact every time it queries C:\users\User\Local\Adobe\Acrobat\10.0 it's reporting a Path Not Found.


Solution



Add the following exclude to the layer after it has been created - [LOCALAPPDATA]\Adobe\Acrobat\10.0


Supplemental Materials

SourceETrack
Value2205162
Description

Acrobat 10 fails to run when virtualized



Article URL http://www.symantec.com/docs/TECH146060


Terms of use for this information are found in Legal Notices