Support with the setup and/or implementation of a Connector with the provided Symantec Scan Engine Java SDK package

Article:TECH147990  |  Created: 2011-01-12  |  Updated: 2012-12-07  |  Article URL
Article Type
Technical Solution



You are in the process of building a Connector using the Symantec Scan Engine Java SDK package and need to know if Symantec Technical Support can assist you with this.


Whilst Symantec Technical Support can offer you assistance with the Scan Engine software itself (to be used with the connector being created), assistance with the creation or implementation of the connector, or queries/issues concerning the API, falls outside the scope of Symantec's Technical Support service.  We would suggest contacting your reseller, partner or Symantec account manager who may able to assist you further.

For information on the creation and/or implementation of the connector, please refer to the following SDK Developers Guide found below:

For information on how to test the connectivity and scanning of a Scan Engine host (for testing and/or comparison purposes) via the Command Line Scanner, please refer to the article below:


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