Lotus Notes: Symantec Encryption Desktop (previously PGP Desktop) Does Not Proxy Email

Article:TECH149534  |  Created: 2009-09-01  |  Updated: 2013-06-11  |  Article URL http://www.symantec.com/docs/TECH149534
Article Type
Technical Solution


Issue



Email messages sent by Lotus Notes and proxied by Symantec Encryption Desktop are not encrypted or an error message is displayed by Lotus Notes.

 


Error



The error messages displayed by Lotus Notes may include:

  • Operation stopped at your request: mail.box
  • Operation stopped by user: mail.box

Environment



  • PGP Desktop 9.x for Windows
  • PGP Desktop 10.0.x - 10.2.1x for Windows
  • Symantec Encryption Desktop 10.3.0 for Windows
  • Lotus Notes for Windows

 


Cause



This is usually due to a missing entry in the Notes.ini file.  For the Encryption Desktop client to proxy email messages, an entry gets added to the notes.ini file in the user profile, In some instances, the PGP entries are not added to the correct notes.ini file that is accessed by the user when using Lotus Notes. This problem may occur if PGP modifies the wrong notes.ini file or is unable to find the notes.ini file. This may also occur when the notes.ini file is located on a network drive. 


Solution



Confirm the following line(s) are added to the notes.ini file.  If the entry does not exist, add the entry to the proper notes.ini file. 

Note: PGP Desktop 10.x and above no longer require the entries required by PGP Desktop 9.x.  The DLL file name has has changed from nPGPOvid.dll to nPGPNote.dll. The nPGPNote.dll file must be in the same folder as the notes.ini file.

 

PGP Desktop 9.x for Windows requires the following two entries:

  NSF_HOOKS=nPgpOvid.dll
  EXTMGR_ADDINS=nPgpOvid.dll

 

PGP Desktop and Symantec Encryption Desktop 10.x for Windows require the following entry:

EXTMGR_ADDINS=nPGPNote.dll

PGP Desktop\Encryption Desktop scans the notes.ini file every time it starts.  If this entry is missing, it will attempt to add the entry again (provided it's looking at the correct notes.ini file in the correct location).

 



Legacy ID



1619


Article URL http://www.symantec.com/docs/TECH149534


Terms of use for this information are found in Legal Notices