System crashes after installing PGP Desktop 10.x

Article:TECH149784  |  Created: 2010-04-20  |  Updated: 2011-02-05  |  Article URL http://www.symantec.com/docs/TECH149784
Article Type
Technical Solution


Issue




After installing PGP Desktop 10.x on a system with BeCrypt 4.2.12, upon rebooting, the computer crashes and Windows fails to load.


Solution




This issue can occur due to an incompatibility with PGP WDE and BeCrypt DISK Protect. This happens even when the PGP WDE feature is not being utilized and using PGP Desktop 10.x for email encryption only.

To workaround this issue, you can install PGP Desktop 10.x without the PGP WDE functionality and then remove a PGP registry entry on the system.

Use the following steps as workaround to the issue:

  1. Install PGP Desktop from the command line using the following msiexec option:

    msiexec /i PGPDesktopWin32-10.0.2.13-Licensed_en-US.msi PGP_INSTALL_WDE=0

  2. Delete the Pgpwdefs folder from the Windows Registry. Use the directions below for your operating system.
Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site:

How to back up and restore the registry


Windows XP

  1. Click Start>Run.
  2. Type regedit and click OK.
  3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services.
  4. Right-click the Pgpwdefs folder and select Delete.
  5. Close the Registry Editor.
Windows Vista & Windows 7

  1. Click Start.
  2. Type regedit in the Start Search field, and then click the regedit result in the Programs list.
  3. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services.
  4. Right-click the Pgpwdefs folder and select Delete.
  5. Close the Registry Editor.
Reboot the computer.



Legacy ID



2000


Article URL http://www.symantec.com/docs/TECH149784


Terms of use for this information are found in Legal Notices