System State backup fails with failure occurred querying the writer status

Article:TECH153431  |  Created: 2011-02-15  |  Updated: 2013-12-06  |  Article URL http://www.symantec.com/docs/TECH153431
Article Type
Technical Solution

Product(s)

Issue



Backup job to backup Exchange Server fails with the following error message.


Error



Error I

V-79-57344-65233 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). Snapshot provider error

(0xE000FED1): A failure occurred querying the Writer status. Check the Windows Event Viewer for details. Writer Name: Active Directory, Writer ID: {B2014C9E-8711-4C5C-A5A9-3CF384484757}, Last error: The VSS Writer failed. The operation cannot be retried (0x800423f4), State: Failed during post-snapshot operation (11).

Log Name:   Application
Source:    ESENT
Event ID:   482
Task Category: General
Level:     Error
Keywords:   Classic

Description:
lsass (628) An attempt to write to the file "\\?\STC_SnapShot_Volume_21_1\Windows\NTDS\edb.log" at offset 2400768 (0x000000000024a200) for 512 (0x00000200) bytes failed after 0 seconds with system error 19 (0x00000013): "The media is write protected. ". The write operation will fail with error -1032 (0xfffffbf8). If this error persists then the file may be damaged and may need to be restored from a previous backup.


Log Name:   Application
Source:    ESENT
Event ID:   408
Task Category: Logging/Recovery
Level:     Error
Keywords:   Classic
Description:
lsass (628) Unable to write to logfile \\?\STC_SnapShot_Volume_21_1\Windows\NTDS\edb.log. Error -1032 (0xfffffbf8).


Log Name:   Application
Source:    VSS
Event ID:   8229
Task Category: None
Level:     Warning
Keywords:   Classic
Description:
A VSS writer has rejected an event with error 0x800423f4, The writer experienced a non-transient error. If the backup process is retried,
the error is likely to reoccur.
. Changes that the writer made to the writer components while handling the event will not be available to the requester. Check the event log for related events from the application hosting the VSS writer.

Operation:
  PostSnapshot Event

Context:
  Execution Context: Writer
  Writer Class Id: b2014c9e-8711-4c5c-a5a9-3cf384484757
  Writer Name: NTDS
  Writer Instance ID: fd16d1c3-e723-404e-a8dd-403485a00b51
  Command Line: C:\Windows\system32\lsass.exe

Error II 

Final error: 0xe000fed1 - A failure occurred querying the Writer status.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-65233
 


Environment



Storage Craft VSS Hardware Provider


Cause



Possible Storage Craft VSS Provider Issue


Solution



Enable  "Use Advanced Open File Option"  and Select the radio button "Microsoft Volume Shadow Copy Service (Windows 2003 and later)" and under Snapshot provider, select "System - Use Microsoft Software Shadow Copy Provider"


Supplemental Materials

SourceError Code
Value 0xe000fed1
Description

A failure occurred querying the Writer status


SourceUMI
ValueV-79-57344-65233
Description

AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status


SourceUMI
Value482
Description

lsass (628) An attempt to write to the file "\\?\STC_SnapShot_Volume_21_1\Windows\NTDS\edb.log" at offset 2400768 (0x000000000024a200) for 512 (0x00000200) bytes failed after 0 seconds with system error 19 (0x00000013): "The media is write protected. ". The write operation will fail with error -1032 (0xfffffbf8). If this error persists then the file may be damaged and may need to be restored from a previous backup.


SourceEvent ID
Value408
Description

lsass (628) Unable to write to logfile \\?\STC_SnapShot_Volume_21_1\Windows\NTDS\edb.log. Error -1032 (0xfffffbf8).


SourceEvent ID
Value8229
Description

A VSS writer has rejected an event with error 0x800423f4, The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur. Changes that the writer made to the writer components while handling the event will not be available to the requester. Check the event log for related events from the application hosting the VSS writer.



Article URL http://www.symantec.com/docs/TECH153431


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