Event log descriptions are not available when viewing computer details in Backup Exec System Recovery Management Solution (BESR-MS).

Article:TECH155022  |  Created: 2011-03-08  |  Updated: 2014-06-06  |  Article URL http://www.symantec.com/docs/TECH155022
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Subject

Issue



When viewing a computer details through Backup Exec System Recovery Management Solution (BESR-MS), the event log description is not available. The following is seen (see Figures 1 & 2 for more details):

Error: <Unknown result name 'ERROR_NUM_TEXT'>

Information: <Unknown result name 'INFO_NUM_TEXT'>


Error



Figure 1:

Figure 2:


Solution



This issue is fixed in Service Pack 2 (10.0.2) of Symantec System Recovery Management Solution (SSR-MS) 2011 which is available via Symantec Installation Manager (SIM).

NOTE: This issue has also been seen in SSR-MS 2013 when Internet Explorer is configured with any language other than English. To resolve this, change the language settings in Internet Explorer (Tools--Internet Options--Languages) to English (United States) [en-US].


Supplemental Materials

SourceETrack
Value2311512
Description

BESR-MS: Event log information not available (Unknown result name 'INFO_NUM_TEXT').



Article URL http://www.symantec.com/docs/TECH155022


Terms of use for this information are found in Legal Notices