'Unable to mount any of the requested recovery points' is seen when attempting to expand a recovery point using the Granular Restore Option (GRO).

Article:TECH157862  |  Created: 2011-04-12  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH157862
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Article Type
Technical Solution


Subject

Issue



'Unable to mount any of the requested recovery points' is seen when attempting to expand a recovery point using the Granular Restore Option (GRO) - see figure 1 below.

This only occurs when using the default option to open the recovery point in GRO ('Use latest recovery points for this computer').

Figure 1:


Error



Unable to mount any of the requested recovery points

i) Make sure you are running the same version of SSR this computer and the Exchange server
ii) Download and apply any service packs for SSR and this program
iii) Try mounting a different recovery point


Solution



This issue is resolved in SP1 (10.0.1) for Symantec System Recovery (SSR) which is available via SIM, LiveUpdate and here:

http://www.symantec.com/docs/TECH169182


Supplemental Materials

SourceETrack
Value2347675
Description

GRO: 'Unable to mount any of the requested recovery points' error is seen when attempting to expand recovery point in GRO.



Article URL http://www.symantec.com/docs/TECH157862


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