Unable to perform the upgrade of GuardianEdge Client Component.

Article:TECH160297  |  Created: 2011-05-18  |  Updated: 2012-12-12  |  Article URL http://www.symantec.com/docs/TECH160297
Article Type
Technical Solution


Issue



Unable to upgrade the GEHD Client components and also clients do not communicate with the GEHD Manager.


Error



Error Code = 0x80004002


Cause



When the registry files are missing or corrupted


Solution



If you are running Windows XP, Windows Server 2003, or Windows 2000, follow these steps:

1. Click Start, click Run, type notepad and then click OK.
2. Copy the following commands, and then paste them into the Notepad window.

REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 MUCLTUI.DLL /S
REGSVR32 WUCLTUI.DLL /S
REGSVR32 WUWEB.DLL /S
REGSVR32 MUWEB.DLL /S
REGSVR32 QMGR.DLL /S
REGSVR32 QMGRPRXY.DLL /S

3. On the Notepad File menu, click Save As.
4. In the File name box, type register.bat, and then click All Files in the Save as type box.
5. Save the register.bat file to the desktop.
6. Double-click the register.bat file to register the Windows Update files.
7. Try to install updates again.


If you are running Windows Vista or Windows Server 2008, follow these steps:

1. Click Start type notepad in the Start Search box, and then click notepad in the Programs list.
2. Copy the following commands, and then paste them into the Notepad window.

REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S

3. On the Notepad File menu, click Save As.
4. In the File name box, type register.bat, and then click All Files (*.*) in the Save as type box.
5. Save the register.bat file to the desktop.
6. Right-click the register.bat file, and then click Run as administrator. User Account Control permission If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
7. Try to install updates again.




Article URL http://www.symantec.com/docs/TECH160297


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