Enterprise Vault Adapter for Secure Messaging and Rights Management Add-on is only for use with the Exchange Journal mailbox and EV Journal archive

Article:TECH165025  |  Created: 2011-07-20  |  Updated: 2011-07-28  |  Article URL http://www.symantec.com/docs/TECH165025
Article Type
Technical Solution

Product(s)

Issue



The Enterprise Vault Adapter for Secure Messaging and Rights Management Add-on is only for use with the Exchange Journal Mailbox  and EV Journal archive at this time


Error



If an attempt is made to use the Enterprise Vault Adapter for Secure Messaging and Rights Management Add-on against normal (user) mailboxes it will not successfully complete archiving of protected emails.

Once the email is either in a pending archive state or a fully archived state the email content will no longer be visually available, instead the body of the email will contain the following content

'The message you are trying to open is protected by Information Rights Management and can be opened with Microsoft Office Outlook **** or the standard version of Outlook Web Access. Download the free trial version of Microsoft Outlook from.......'

<<    message.rpmsg      >>

 

The usually hidden IRM attachment will also be seen, this will be in the form of    message.rpmsg


Cause



The adapter only integrates fully with the Exchange Journal mailbox and Enterprise Vault Journal archive at this point in time.


Solution



This is expected behavior as the Enterprise Vault Adapter for Secure Messaging and Rights Management Add-on  was never designed for mailbox archiving, only journal archiving. If you would like to request this functionality, as a possible part of a future release of Enterprise Vault, you can place an Enhancement Request by following the below URL

http://www.symantec.com/business/support/index?page=content&id=TECH65130




Article URL http://www.symantec.com/docs/TECH165025


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