System Recovered with Symantec System Recovery fails to boot with Error : STOP : 0x0000007B...

Article:TECH165385  |  Created: 2011-07-24  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH165385
Article Type
Technical Solution


Subject

Issue



A system recovered using Symantec System Recovery fails to boot with the following BSOD error and do not log any error information in kernel memory dump.

 


Error



STOP : 0x0000007B (0xfFFFF880009A9928, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)


Cause



This can happen due to any of the following reasons.

  • If Windows is not able to load the disk controller drivers for the system.
  • Also in case the correct drivers for the NIC card is not provided.
  • Missing or corrupt driver file -atapi.sys.

As Windows is not able to access the disk using the appropriate drivers, it fails to log any information during startup so kernel memory dump is not created.
 


Solution



Solution 1:

Requirements:

  1. Fully functional System with same OS and service pack levels as on the system that needs to be restored.
  2. USB hard drive/thumb drive.
  3. System Recovery Disk (SRD).

Procedure:

  1. Copy the file atapi.sys from C:\windows\system32\drivers\ to USB drive of the working system.
  2. Use the SRD to boot the system that needs to be restored.
  3. Use browse my computer feature in recovery console to copy the atapi.sys file from the USB drive and place it in C drive of the system to be recovered. (same location C:\windows\system32\drivers\)
  4. Reboot the system.
  5. Start the System and enter the advance boot menu [F8] during startup.
  6. At the startup screen, select Last Known Good Configuration.

 Note: The C drive is illustration. It can be any system drive with different drive letter assigned to it.

Solution 2:

  1. Try to Repair the System using Windows Installation CD.

Solution 3:

Not all hardware manufacturers give this option.

  1. Boot the system in BIOS mode.
  2. Change "Sata Controller Mode" from AHCI to RAID (If RAID configured on the system).
  3. Change "Sata Controller Mode" from RAID to AHCI (If RAID not configured on the system).

 




Article URL http://www.symantec.com/docs/TECH165385


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