How to remove all Symantec Premium AntiSpam (SPA) rules for troubleshooting purposes

Article:TECH171955  |  Created: 2011-10-17  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH171955
Article Type
Technical Solution


Subject

Issue



You find that SPAM effectiveness has dropped.  This article describes how to remove all the SPA rules and have SMSMSE download new rules.

NOTE:  It is recommended that this article is used prior to this step: How to troubleshoot Symantec Mail Security for Microsoft Exchange (SMSMSE) When Symantec Premium AntiSpam (SPA) fails to detect SPAM or effectiveness is low.



Solution



Windows 2000/2003


1. Stop the Symantec Mail Security for Microsoft Exchange service.
2. Browse to the location where your rulesets are found:
The default location is either:
a. For x86 (usually Exchange 2003 or earlier): :\Program Files\Symantec\SMSMSE\\Server
b. For a 64-bit machine (usually Exchange 2007 or later): :\Program Files(x86)\Symantec\SMSMSE\\Server
3. Move all folders starting with the string BM_Ruleset in a backup folder.
4.Move the following files: .sequence.0, .sequence.2, blrm, hashes in a backup folder.
(Note: In the 6.0.8.x installed version of SMSMSE the .sequence.0, blrm files do not exist.)
5. Restart IIS from the IIS Console:
a. Open the Internet Information Services ( Start > Programs > Administrative Tools > Internet Information Services (IIS) Manager)
b. Right-click on the name of your server and go to All Tasks > Restart IIS
Note: This generally only takes about 2-5 minutes, depending on the machine.
Warning: This will reset anyone logged into OWA and will reset websites hosted from this machine through this IIS.
6. Start the Symantec Mail Security for Microsoft Exchange service.

Exchange 2007 on Windows 2003/2008


1. Stop the Symantec Mail Security for Microsoft Exchange service.
2. Browse to the location where your rulesets are found:
The default location is: :\Program Files(x86)\Symantec\SMSMSE\\Server
3. Move all folders starting with the string BM_Ruleset in a backup folder.
4. Move the following files: .sequence.0, .sequence.2, blrm, hashes in a backup folder.
(Note: In version 6.0.8 and later the files .sequence.0 and blrm do not exist.)
5. Restart the Exchange Transport Service once you have started the Symantec Mail Security service.




Article URL http://www.symantec.com/docs/TECH171955


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