SBG failed to pass the Active Directory login test.

Article:TECH172989  |  Created: 2011-10-27  |  Updated: 2013-04-22  |  Article URL http://www.symantec.com/docs/TECH172989
Article Type
Technical Solution


Environment

Issue



SMTP utilize the Active Directory LDAP service to authenticate the mailsender.

But the SBG failed to pass the Active Directory login test. The LDAP service is integrated with the Donmain Controller. When try to login with the "administrator" account, it will prompt "Invalid bind credentials".


Error



Authentication to LDAP server unsuccessful. Invalid bind credentials. DDS error code: 800206

 


Environment



SBG 9.0,Windows 2003, AD


Cause



Bind DN should be filled as following type, for example

cn=yourname,cn=built-in-group,dc=yourdomain,dc=com

or

cn=yourname,ou=ou-you-created,dc=yourdomain,dc=com


Solution



Fill the bind DN with "cn=administrator,cn=users,dc=yourdomain,dc=com". Then the test passed.




Article URL http://www.symantec.com/docs/TECH172989


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