Windows hangs at logon screen when using single sign-on and Cisco Security Agent

Article:TECH183465  |  Created: 2012-03-09  |  Updated: 2012-03-09  |  Article URL http://www.symantec.com/docs/TECH183465
Article Type
Technical Solution


Issue



 When a drive is partially or fully encrypted with PGP Desktop using Whole Disk Encryption and a signle sign-on user, Cisco Security Agent will cause the system to hang at the logon screen.


Environment



 Windows XP*, Cisco Security Agent, PGP Desktop with Whole Disk Encryption in use with single sign-on

* This has been confirmed in a Windows XP environment. It may affect other versions of Windows.


Cause



 This issue is caused by Cisco Security Agent.


Solution



 This is a known compatibility issue. Since Cisco has issued an end-of-life statement for Cisco Security Agent, no fix is planned for PGP Desktop. We recommend considering a compatible endpoint security product such as Symantec Endpoint Protection (SEP).




Article URL http://www.symantec.com/docs/TECH183465


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