pcAnywhere using Host feature to connect to another computer or call back a remote.

Article:TECH185252  |  Created: 2012-03-29  |  Updated: 2014-01-17  |  Article URL http://www.symantec.com/docs/TECH185252
Article Type
Technical Solution

Product(s)

Issue



When using the Host feature "Connect to another computer:" the remote feature "Wait for Connection" does not work. 
When dialing to a host that is configured with "Callback the remote user" the remote does not gain access to the host.
 


Error



Error "Communications error: Unable to attach to specified device"
 


Environment



pcAnywhere 12.5 sp3 and later.


Cause



As of pcAnywhere 12.5 sp3 this feature is not working and as of pcAnywhere 12.5 sp4 this feature has been deprecated.   Some of the GUI options remain in pcAnywhere 12.5 sp4 but portions of the code that are needed to perform the host connections to a remote have been removed.   In a future release the remaining GUI items will be removed from the product.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2707595, 2715976,3329218



Article URL http://www.symantec.com/docs/TECH185252


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