"Error configuring appliance" on step "Configuring NetBackup Tape Media settings" during initial configuration of NetBackup 5220 2.0.x appliance

Article:TECH188143  |  Created: 2012-05-07  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH188143
Article Type
Technical Solution


Environment

Issue



Error encountered on step "Configuring NetBackup Tape Media settings" during the initial configuration of new NetBackup 5220 2.0.x appliance:

"Error configuring appliance.  Check the below log and troubleshooting guide for more details."


Error



In ssh session, the following error message can also be seen:

[Error] Failed to create default NetBackup volume pools for tape media.


Environment



NetBackup 5220 appliance running version 2.0.x


Cause



Evaluation license shipped with the appliance is expired.

/usr/openv/netbackup/bin/admincmd/bpminlicense -verbose
...
  Expiration      = Expired Sat Mar 10 00:00:00 2012
  Firm Expiration = Expired Sat Mar 31 01:00:00 2012
...


Solution



After adding the permanent license key for the appliance from the CLISH using Manage--License--Add, the installation runs successfully.

frcernbu01.Main_Menu> Manage
Entering Appliance Management view...

Exit          Logout and exit from the current shell.
FibreChannel  Manage Fibre Channel.
Libraries     Manage Robotic Tape Libraries.
License       License Administration.
Return        Return to the previous menu.
Shell         Shell operations.
Software      Manage Software Updates.
Storage       Manage Storage.
Tapes         Manage Tape Media.

nbu01.Manage> License
Entering License Administration view...

Add       Add license key.
Exit      Logout and exit from the current shell.
List      List installed licenses.
ListInfo  List detailed information of installed licenses.
Remove    Remove license key.
Return    Return to the previous menu.
Shell     Shell operations.

nbu01.License> add
- [Warning] This operation restarts NetBackup processes after the licenses have been added successfully. The media server does not run any backup job during this time.
>> Do you want to continue? (yes/no) y

Enter NetBackup license key: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-x
License key added successfully.
Do you want to add another license key? (y/n) (default: n) :
Restarting NetBackup services..




Article URL http://www.symantec.com/docs/TECH188143


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