BUG REPORT: RSA SID800 D3 Token is not working with Symantec Drive Encryption (formerly PGP Whole Disk Encryption) Bootguard authentication.

Article:TECH192523  |  Created: 2012-07-06  |  Updated: 2013-05-10  |  Article URL http://www.symantec.com/docs/TECH192523
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Article Type
Technical Solution


Issue



Cannot authenticate at Bootguard using a RSA SID800 D3 token when booting a machine encrypted with Symantec Drive Encryption.

RSA SID800 D1 tokens work.


Environment



Microsoft Windows

Symantec Encryption Desktop 10.3.0 or PGP Desktop 10.2.1 or older

RSA Authentication Client versions prior to 3.5

RSA firmware version 3.1 or older


Cause



The vendor introduced new ATR numbers which are not recognized by Bootguard until upgrading to 10.2.1 MP3 or later

Known RSA SID800 D3 tokens that were affected and did not work have ATR number "3b:0f:80:22:15:e1:5a:00:20:00:30:21:03:31:21:03:00"


Solution



Upgrade to PGP Desktop 10.2.1 MP3 or above where the new ATR is supported in PGP Desktop.

In order to use pgpwde.exe to add token keys upgrade to Symantec Encryption Desktop 10.3.0 and use RSA client software 3.5.5 and firmware version 3.5 or newer. Please contact your token vendor to obtain this firmware update or software update.


Supplemental Materials

SourceETrack
Value3145194



Article URL http://www.symantec.com/docs/TECH192523


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