'Show Versions' context menu feature not working on Windows 7 x64 and Windows 2008 R2.

Article:TECH192745  |  Created: 2012-07-11  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH192745
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Article Type
Technical Solution



With Symantec System Recovery (SSR) 2011 installed, it's possible to right-click on any file/folder and choose the 'Show Versions' option (see Figure 1 below). This should open up the 'Recovery My Files' user interface and list all available versions of that file/folder.

This feature is currently not working on x64 versions of Windows 7 and Windows 2008 R2 Server.

Figure 1:


Windows 7 x64

Windows 2008 R2 Server


This issue is fixed in SSR 2013 SP1 (11.0.1). The statement below applies to SSR 2011.

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Supplemental Materials


'Show Versions' context menu option does not work on x64 Windows 7 & 2008 R2.

Article URL http://www.symantec.com/docs/TECH192745

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