BUG REPORT: Keys from SmartCard are Automatically Added to a PGP NetShare Folder When Using a SmartCard or eToken.

Article:TECH193216  |  Created: 2012-07-18  |  Updated: 2013-04-29  |  Article URL http://www.symantec.com/docs/TECH193216
Article Type
Technical Solution


When a user wants to create a PGP NetShare folder, and adds keys, for example from the keyserver, all keys that are stored on the SmartCard or eToken are also automatically added to the PGP NetShare folder. This issue occurs only if a user logs in to Windows using a SmartCard or eToken. It does not occur if a normal Windows password is used.  A user also possibly receives the error "One or more keys cannot be used with PGP NetShare"




This issue occurs with PGP Desktop 10.2.x when logging in to Windows using a SmartCard or eToken.



This issue is fixed in the following releases:
PGP Desktop 10.2.1 MP5 and Symantec Encryption Desktop 10.3.0 or later 
These versions/Maintenance Packs are available for download via your account on Symantec File Connect.
The following workarounds are available:
Workaround 1:
1. Disable the option to synchronize keyring with Tokens and SmartCards.
2. In PGP Desktop click on Tools > Options > Keys.
3. Disable the option "Synchronize keyring with tokens and smart cards".
Workaround 2:
Manually delete all the keys that should not be there from the list and then encrypt the folder.

Supplemental Materials


Article URL http://www.symantec.com/docs/TECH193216

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