Email contents show garbled characters when previewed (and restored) using the Granular Restore Option (GRO).

Article:TECH195190  |  Created: 2012-08-20  |  Updated: 2013-11-29  |  Article URL
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Technical Solution



When previewing an email message in the Granular Restore Option (GRO), the contents of some messages appear as garbled characters (see Figure 1 for an example). The contents of the message also appears garbled when restoring using GRO.

Figure 1:


This issue is fixed in SP1 (11.0.1) for Symantec System Recovery (SSR) 2013.

Supplemental Materials


GRO: Contents of some emails appear as garbled characters.

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