How To Remove the Symantec Mobile Management Agent for Android

Article:TECH197013  |  Created: 2012-09-20  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH197013
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Article Type
Technical Solution


Issue



When you attempt to uninstall the Symantec Mobile Management Agent on an Android device, the uninstall button is grayed out.

 


Environment



Android 2+

 


Cause



When the Symantec Mobile Management  device Agent for Android is installed, it must set the agent as a Mobile Administrator.  This setting prevents the agent from being removed.

 


Solution



You must de-activate the Symantec Mobile Management agent as a device administrator in the settings menu first.

  1. Open the Settings menu.
  2. Select the Security menu.
  3. Select Device Administrators.
  4. De-select Mobile MGMT.
  5. Now, attempt to un-install the Symantec Mobile Management agent.



Article URL http://www.symantec.com/docs/TECH197013


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