Symantec Protection Engine fails to install with an error that no Java is available.

Article:TECH198257  |  Created: 2012-10-11  |  Updated: 2014-07-21  |  Article URL http://www.symantec.com/docs/TECH198257
Article Type
Technical Solution


Subject

Issue



Symantec Protection Engine fails to install on Windows 2008 with an error that no Java is available. A 32 bit version of Java, either jre 6 or jre 7 is installed.


Error



Install Error: the Java runtime Environment could not be found. Please install the java runtime, 1.5 family, preferably build 13 or higher.


Environment



Windows 2008 R 2

Java 7 32 bit


Cause



User Access Control runs all programs as a standard user unless specifically told to do otherwise.


Solution



Right click on the setup program and select "run as an administrator"




Article URL http://www.symantec.com/docs/TECH198257


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